Sales Representative Jobs

About The Position

Requirements

• 1–3 years of progressive sales experience.
• 2 or more years of customer service experience.
• General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
• Effective customer service and relationship-management skills across walk-in, phone, and email interactions.
• Positive, professional attitude and ability to handle difficult customers and defuse negative situations.
• Good phone and email etiquette.
• Ability to handle high-volume customer traffic.
• Effective verbal communication skills, including explaining fairly technical information clearly.
• Written communication skills, including timely customer email communication and accurate order entry.
• Organizational and time-management skills, including prioritization and multitasking.
• Strong attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Good judgment, strong work ethic, and integrity.
• Ability to understand and follow procedures, work instructions, and company policies.
• Legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.

Nice To Haves

• Knowledge of HVAC equipment and products.

Responsibilities

• Support the Division’s sales goals, including new business, by maintaining accounts and communicating product launches, services, supplies, new products, and discounts through outbound calls.
• Provide customer service in person, by phone, and by email.
• Process orders, purchase orders, payments, quotes, and delivery dates accurately.
• Recommend alternative products based on cost, availability, or specifications.
• Obtain and monitor scheduled shipment dates, ensure timely delivery, and expedite shipments as needed.
• Coordinate shipments with manufacturing, sales, distribution, and vendors.
• Generate new and repeat sales by providing timely product and technical information.
• Educate customers about product terminology, features, and benefits.
• Provide accurate information about the availability of in-stock items.
• Assist customers with warranties and returns.
• Work with the Branch Manager to resolve problems in a way that supports customer satisfaction and organizational policies; coordinate resolution with relevant departments.
• Periodically contact customers to assess satisfaction with the organization, products, and services.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and stay current with industry trends.
• Work positively with management and peers to support effective teamwork and service across departments.
• Follow work instructions, operating procedures, and company policies.
• Participate in additional projects and activities that support ongoing business needs.