Coordinator Jobs

About The Position

Requirements

• At least two years of experience building and maintaining professional relationships over time and keeping records of them; equivalent experience will be considered.
• Daily use of a CRM, donor database, or similar contact-tracking system, and comfort with email and spreadsheets.
• Clear, warm, professional communication in person, by phone, and in writing.
• A record of follow-through, including maintaining a contact schedule without reminders when there is no response for weeks.
• Ability to travel daily across the assigned area, including visits to referring offices most afternoons.
• Valid driver's license, reliable vehicle, and proof of auto insurance.
• Discretion when handling confidential information.
• Successful completion of a background check.
• Residence in or near the southwest metro area.

Nice To Haves

• Experience managing a portfolio or stewardship calendar in development, alumni relations, or volunteer coordination.
• Moves management experience.
• Experience in healthcare, schools, or social services, and familiarity with HIPAA.
• Knowledge of the southwest metro's clinics, schools, and hospitals.
• Interest in how families, schools, and medical offices work together and how that affects a child's care.
• Bachelor's degree or equivalent experience.

Responsibilities

• Manage a portfolio of referring offices in the area and keep each relationship on a contact schedule, including morning calls and afternoon visits.
• Make approximately 25 contacts per week, with about half conducted in person.
• Ask at every visit, call, and voicemail how the clinic is doing and what it could do better; record responses the same day and bring themes to a weekly review.
• Keep relationship records current in the CRM, including referral contacts, communication preferences, prior requests, and commitments; do not enter client information.
• Provide referring offices useful updates and resources between requests, such as current openings, answers to questions, or resources for families.
• Send a Monday availability bulletin to referring offices and care navigators.
• Confirm each morning that families referred the previous day were scheduled on the first call and raise any scheduling failure the same day.
• Send and record clinician-written clinical summaries for referred clients, with the family's permission, at intake, changes in level of care, and discharge.
• Arrange conversations between clinic clinicians and referring physicians, school staff, hospital teams, and therapists, and ensure the conversations happen.
• Bring the weekly contact count to a weekly review and help produce a monthly report connecting new clients to referring relationships.
• Follow through on commitments and maintain relationship contact even when partners do not respond for weeks.

Benefits

• Student loan repayment program
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability insurance
• 401(k) with employer matching
• Healthcare Savings Account (HSA)
• Paid time off
• Paid holidays
• Paid service/volunteer time
• Employee assistance program
• Mileage reimbursed at the IRS standard rate between work locations