Client Care Coordinator

Interim HealthCare of The Upstate • Greenville, SC

4h • $18 - $19 • Onsite

About The Position

The Client Care Coordinator at Interim HealthCare plays a key role in delivering Personal Care at Home services by matching clients with qualified caregivers, coordinating schedules, and maintaining strong relationships with clients, families, caregivers, and community partners. The role supports effective staffing and quality patient care through prompt communication, accurate records, customer service, and collaboration with clinical staff and management. It includes general office, phone, and on-call responsibilities and is based in the Greenville, South Carolina office.

Requirements

• High school graduate or equivalent.
• Excellent phone, problem-solving, and computer skills.
• Proficiency in Excel.
• Strong organizational skills and attention to detail.
• People-oriented with good communication skills.
• Valid driver's license.

Nice To Haves

• One year of healthcare or related business experience preferred.

Responsibilities

• Fill patient care orders promptly and efficiently with qualified caregivers suited to each client's needs.
• Coordinate and manage client schedules, process new referrals, and communicate schedule changes in a timely manner.
• Act as a liaison among Interim HealthCare, clients, families, caregivers, and the community.
• Provide exceptional customer service, respond promptly to inquiries, and resolve concerns professionally.
• Follow up on client and employee concerns, resolving issues with sound judgment or escalating them to the appropriate supervisor.
• Maintain accurate scheduling records and documentation, protect confidentiality, and comply with company policies and healthcare regulations.
• Collaborate with clinical staff and management to support quality patient care, communication, and efficient staffing.
• Guide employees on company policies, promote a positive work environment, and contribute to business growth through client satisfaction.
• Perform general office, phone, and on-call duties and use technology to support efficient daily operations.

Benefits

• Competitive pay of $18.00–$19.00, depending on experience.
• Medical, dental, and vision coverage.
• Health savings account with employer contribution.
• 401(k) with employer match.
• Free continuing education units (CEUs).
• Tuition assistance.
• Fitness reimbursement.
• Generous paid time off.
• Paid holidays.
• Free employee well-being services.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED