Client Care Coordinator

Elara Caring • Arlington, TX

4d

About The Position

The Client Care Coordinator coordinates and oversees personal care services in alignment with client plans of care. The role supports the delivery of high-quality home care by maintaining accurate records, managing caregiver schedules and coverage, ensuring contract documentation and authorizations align with scheduled services, and monitoring daily service delivery.

The position provides guidance and coaching to caregivers, supports compliance with training and regulatory requirements, and coordinates with Human Resources, payroll, timekeeping, clients, case managers, and internal leadership. It also reviews reports and documentation related to billing, payroll, utilization, incidents, and workers’ compensation; maintains confidentiality and compliance with HIPAA and applicable requirements; and participates in branch growth, operational planning, and community engagement activities. Additional duties and special projects may be assigned.

Requirements

• High school diploma or GED required.
• Strong computer proficiency and documentation skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Team-oriented, with leadership and motivational abilities.
• Ability to work effectively in a fast-paced environment.

Nice To Haves

• Associate’s or bachelor’s degree preferred.
• Two years of experience in a fast-paced office or care coordination environment preferred.
• Experience working with elderly or disabled populations preferred.
• Working knowledge of Medicare/Medicaid and home care benefits preferred.
• Knowledge of the healthcare industry preferred.

Responsibilities

• Coordinate and oversee personal care services in alignment with client plans of care.
• Maintain accurate, up-to-date records for client services, tasks, schedules, and caregiver assignments.
• Build, maintain, and update caregiver schedules to ensure coverage and continuity of care.
• Review contract-specific documentation and ensure authorizations align with scheduled services.
• Educate clients on company policies and applicable state and federal regulations.
• Monitor daily service delivery and ensure adequate caregiver availability and timely staffing of open shifts.
• Guide, support, coach, and direct caregivers to promote quality care and performance improvement.
• Ensure caregiver compliance with training, certifications, in-services, health requirements, and regulatory standards.
• Conduct caregiver orientations as required and partner with Human Resources on disciplinary actions when necessary.
• Review reports for accuracy in billing, payroll, utilization, and service delivery.
• Collaborate with payroll and timekeeping teams to resolve timesheet discrepancies.
• Review utilization reports, identify trends, and address inconsistencies daily.
• Review and submit incident reports and workers’ compensation documentation as required.
• Communicate professionally and effectively with caregivers, clients, case managers, and internal leadership.
• Consult with leadership about employee performance concerns, client issues, or operational risks.
• Maintain confidentiality and compliance with HIPAA and regulatory, licensure, and contract requirements.
• Participate in branch growth initiatives, operational planning, and professional or community engagement activities.
• Represent Elara Caring positively and professionally.
• Perform additional duties and special projects as assigned.

Benefits

• Competitive compensation package.
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost.
• Opportunities for advancement.
• Comprehensive medical, dental, and vision insurance plans.
• 401(k) with employer match.
• Paid time off and paid holidays.
• Family and pet bereavement leave.
• Pet insurance.
• Collaborative work environment.
• Opportunity to make a difference.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED