Client Care Coordinator

Avid Health at Home•Rockingham, NC

4d•Onsite

About The Position

Avid Health is hiring a Client Care Coordinator for its Richmond, NC region. The position is based at the Rockingham branch, covers Anson, Hoke, Montgomery, Moore, Richmond, Scotland, and Stanly counties, and involves office work as well as some community events. The coordinator provides day-to-day scheduling and coordination of qualified field employees with clients, maintains existing client services, coordinates intake of new clients, and keeps client care information current in the agency EMR so the interdisciplinary team can meet clients’ ADL and IADL needs. The role also supports branch operations, client and employee communication, compliance, payroll processing, recruitment, and continuity of care. Travel is required for business purposes.

Requirements

Minimum of two years of related work experience.
College degree or equivalent work experience; a college degree is preferred.
Valid driver’s license issued by the state of employment, satisfactory driving record, and access to an operational vehicle.
Working knowledge of Word, Excel, Windows, and email.
Typing speed of 35 words per minute and accurate data-entry skills.
Satisfactory verbal and written communication skills.
Ability to concentrate despite frequent interruptions, manage deadline pressure, exercise good judgment, follow procedures, and work independently.
Ability to prioritize work and complete assignments in a self-directed manner with minimal supervision.
Ability to work Monday through Friday, with weekends and holidays as needed; occasional flexible hours are required to meet staff and agency educational needs.
Ability to rotate on-call responsibilities and respond to provide assistance as needed.
Physical ability to perform job-related duties, including lifting at least 10 pounds, bending, stooping, stretching, pulling, and pushing.

Nice To Haves

CNA license.
Working knowledge of commonly used medical concepts, practices, and procedures.
Understanding of the geographical and cultural requirements of the branch office.
Bilingual English/Spanish skills.

Responsibilities

Participate in general office administrative operations, including on-call responsibilities to ensure business continuity.
Coordinate intake tasks from referral sources and seek new referral opportunities to support branch growth.
Maintain accurate client schedules by understanding field employees’ availability and skill levels and matching them to client care needs.
Ensure schedules are covered for new client intakes and for shift replacements resulting from PTO, illness, or emergency call-outs.
Manage client and contract satisfaction through customer service, communication, and documentation.
Build relationships with clients to encourage adherence to care plans and support client safety.
Document communications with clients, families, health plan providers, and field employees in a timely manner.
File employee and client paperwork in the agency EMR within seven days of documentation.
Manage field employee time and attendance and ensure daily compliance with Electronic Visit Verification (EVV) requirements.
Review EVV data and process weekly payroll for branch field employees.
Collect timesheet records promptly for schedules with unsuccessful EVV records.
Audit field employee visit notes and EVV data for compliance with client ADL and IADL needs.
Orient and supervise field employees on client care plans and provide remedial training and mentoring as needed.
Communicate recruitment needs to Recruitment and Compliance departments.
Monitor field employee compliance with state, federal, and contractual annual health and training requirements.
Support branch recruitment by distributing applications to prospective hires and forwarding completed forms to the Regional Recruiter or Human Resources.
Run EMR reports and use data to manage individual KPI goals and expectations.
Follow agency policies and procedures and comply with HIPAA regulations.
Perform other duties as assigned.