Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Human Services, Business Administration, Organizational Leadership, Criminal Justice, or related field.
• 3+ years of management and supervisory experience preferred.
• Experience working with or serving alongside marginalized communities.
• Demonstrated commitment to cultural responsiveness.
• Experience leading teams in hospitality, guest services, nonprofit operations, shelter services, security, customer service, or related fields.
• Experience implementing trauma-informed care in client program setting required.
• Effective de-escalation skills.
• Ability to work in and effectively respond to a fast-paced, high-stress environment.
• Capacity to accomplish multiple tasks within a short time.
• Skilled in clear and effective written, verbal, and electronic communication.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
• Proficient analytical skills, including competency in basic math/statistics and reporting program outcomes.
• Valid Driver’s License, Evidence of Insurability, acceptable driving record, and successful completion of TRM driving test.

Responsibilities

• Supervises personnel, providing coaching, consultation, professional development, and performance management to develop effective leaders and high-performing teams.
• Partners with leaders across TRM to identify and resolve operational issues, improving campus culture, strengthening hospitality and accountability, and sustaining operational excellence.
• Maintains consistent visitor procedures, community standards, and safety practices across TRM campuses to ensure all individuals are treated with dignity, compassion, and professionalism.
• Builds relationships with guests and promotes safety through visible presence, prevention, and trauma-informed de-escalation.
• Responds to critical incidents and coordinates emergency response when necessary.
• Oversees campus safety systems, equipment, inspections, and incident documentation.
• Ensures compliance with organizational policies, licensing requirements, and applicable regulations.
• Embodies the organization's values to meet the mission of sharing God’s love, hope, and support.
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Benefits

• Medical and Dental Packages at No or Little Cost to Employees
• 12 Paid Holidays, Plus a Bonus Day
• Four Weeks’ Vacation Accrued Annually
• 10 Hours of Sick Leave Accrued Monthly
• Participation in 403(b) Retirement Plan with Employer Match
• Employee Assistance Program