Store Manager

Steve Madden • Nashville, TN

3h

About The Position

The Store Manager oversees store staff and operations and maintains the overall presentation of the store. The manager leads by demonstrating responsibility and teamwork, models effective selling techniques, develops a strong client base, and works toward total customer satisfaction and store profit objectives.

The role involves developing and leading a high-performance team, maintaining product and operational standards, and overseeing the store environment to support sales, service, organization, customer satisfaction, and profitability. The Store Manager also supports a range of store activities, including training, sales, visual merchandising, inventory management, administration, cleaning when necessary, and customer service.

Requirements

• Minimum of 4–6 years of retail experience, including staff supervision.
• High school diploma or equivalent.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills.
• Knowledge of retail operations, including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of staff development, with experience in staffing, coaching, and counseling.

Responsibilities

• Develop and lead a high-performance team that reflects the company's values.
• Regularly share the company's vision and mission with the team and customers.
• Create an environment of growth, accountability, and inclusivity through development, performance management, training, and consistent coaching; develop staff through staffing, coaching, and counseling.
• Maintain excellent standards and product knowledge, including merchandise promotions, test merchandise, and advertising efforts.
• Lead staff and oversee store operations; maintain the store environment to achieve sales, service, organization, customer satisfaction, and profitability goals.
• Select and hire qualified candidates who reflect the company's values.
• Maintain safety and operational standards.
• Use retail operations knowledge, including sales, customer service, merchandising, inventory control, and store budget preparation.
• Ensure compliance with loss prevention and safety policies, procedures, standards, practices, and company directives.
• Assist with training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Coordinate people, resources, and services to address business goals and needs.
• Process information or merchandise through the computer system and POS register system.
• Be flexible and occasionally perform work outside the specific role.

Benefits

• Medical, dental, and vision benefits and flexible spending accounts
• Life and short- and long-term disability benefits
• 401(k) eligibility for employees over age 21, with company match after six months of employment
• Paid time off, including paid vacation, sick time, and voting time
• Virtual health care
• 50% employee discount and 40% immediate family discount
• Friends and family discount events
• Free shoe every season/quarter
• Employee assistance program
• Tuition reimbursement program
• Career growth
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED