Store Manager

Tractor Supply Company • Hillsborough, NH

12d

About The Position

The Manager Trainee learns the duties and develops the skills required for a Store Manager role. The position focuses on delivering a Legendary Customer Experience, building and developing the team, driving sales, managing inventory and profit, controlling expenses, and reducing and managing shrink. The trainee observes and learns store operations, team leadership, customer service, merchandise presentation, paperwork, inventory management, special projects, team member relations, budgeting, forecasting, and auditing. The role also supports a welcoming, inclusive store environment and safe, productive operations.

Requirements

• Must be at least 18 years of age.
• Must possess a valid driver’s license; a valid license is required when driving for company business.
• Ability to process information and merchandise through a system and POS register.
• Ability to read, write, and count accurately to complete documentation.
• Ability to access all areas of the store, including the selling floor, side lot, stock area, and register area.
• Ability to operate equipment needed to run a store, such as a dolly, hand truck, forklift, computer, and cash register.
• Ability to move and transfer merchandise generally weighing 0–50 pounds throughout the store.
• Ability to work varied hours, days, nights, and weekends as business requires, including six days per week during spring and fall peak seasons.
• Must work a minimum of 52 hours per week.
• Ability to stand and walk for long periods, often up to four hours at a time without a break.
• Ability to meet the physical requirements of standing, sitting, walking, kneeling, stooping, bending, reaching overhead, driving, and lifting up to 50 pounds.

Nice To Haves

• Retail experience and/or knowledge of farming, ranching, pets or equine, or welding is strongly preferred.
• Supervisory experience is preferred.
• A high school diploma is listed as education; a bachelor’s degree in Agricultural Science or a business-related field is preferred.
• Any suitable combination of education and experience will be considered.

Responsibilities

• Learn to recruit, hire, develop, evaluate, discipline, and retain efficient team members.
• Deliver Legendary Customer Service using the GURA approach: Greet the Customer; Uncover the Customer’s Needs and Wants; Recommend Product Solutions; and Ask to Add Value and Appreciate the Customer.
• Foster a welcoming, inclusive store environment and a sense of belonging for team members, customers, suppliers, and communities.
• Schedule, organize, and plan daily team activities to support efficient store operations.
• Lead team members in providing a distinctive customer shopping experience.
• Communicate company processes, policies, and directives; evaluate their effectiveness and coordinate with district or regional management to address problems.
• Learn to create a desirable work environment through promotions, recognition, and empowerment.
• Resolve problems and conflicts involving team members and customers.
• Learn sales and profit management and work toward achieving sales and profit goals.
• Promote a safe and productive work environment.
• Manage daily merchandise flow, in-stock levels, and inventory controls.
• Learn to organize merchandise resets to company specifications and maintain merchandise presentation standards.
• Evaluate the competitive environment and work with Operations and Merchandising teams on quality and performance.
• Train on daily, weekly, and monthly paperwork, including invoices, schedules, product orders and returns, and purchase order reports.
• Train in sales forecasting, payroll analysis, and budget review.
• Train in documenting team member evaluations and corrective actions.
• Train in managing periodic price changes and communicating inventory needs to buyers and distribution centers.
• Work with buyers, supply chain management, district managers, and distribution centers to address inventory problems.
• Learn to coordinate and conduct special sales events and assist district management and other store managers with district issues and operational needs.
• Participate in community involvement.
• Reinforce Tractor Supply Company’s mission and values and help develop the store as an employer of choice.
• Learn to address team member issues and concerns, involving Human Resources when necessary, and assess and develop team members for advancement.
• Train in budgeting, sales forecasting, and auditing store processes.
• Travel to other store locations and company functions.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.
• Benefits are described as available to full-time and part-time team members, subject to the stated eligibility conditions for part-time new hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED