Quality Verification & Acceptance Supervisor II

AM General LLC•Mishawaka, IN

About The Position

AM General develops and builds specialized ground vehicle systems for the U.S. Armed Services and allied customers. The Quality Verification & Acceptance Supervisor II leads the Quality Monitor team and oversees product and process inspections under AM General’s Voice of Customer Audit (VOCA) manual and COSIS process. The role drives containment and resolution of quality issues, supports corrective action and continuous improvement, and helps ensure that finished vehicles meet customer and contract requirements. The position works between an office and a manufacturing plant, with local travel between facilities.

Requirements

At least 3 years of experience in automotive final assembly, an automotive Tier 1 supplier, or defense manufacturing of similar products.
At least 3 years of supervisory experience.
Effective experience and working knowledge of manufacturing quality processes and controls.
Effective communication and people leadership skills.
Microsoft Office skills, including Outlook, Excel, Word, SharePoint, and PowerPoint.
Proven supervisory capability directing represented hourly workforces, with strong labor relations and team-building skills.
Familiarity with automotive audit metrics (DPV/DPU), GD&T, torque verification, electrical diagnostics, and corporate quality management systems (ISO/TS/IATF 16949).
Working knowledge of structured problem-solving methodologies such as Red X, Shainin, 8D, DMAIC, or Six Sigma.
Strong verbal presentation and data-visualization skills, including the ability to objectively defend audit findings before plant executive leadership.
Valid vehicle operator’s/driver’s license.
Ability to meet the stated physical demands and work in the described office and manufacturing plant conditions.

Nice To Haves

Bachelor’s degree in engineering or engineering technology, or equivalent experience.

Responsibilities

Train, qualify, and supervise Quality Monitors in product and process inspection according to the VOCA manual and COSIS process.
Facilitate plant leadership VOCA review boards and present defect drivers, Demerits/Weighted Defects per Vehicle (WDPV), and customer dissatisfaction risks.
Drive containment and resolution of issues requiring immediate 24-hour containment, including high-demerit defects, safety-critical concerns, repeat issues, and issues identified by DCMA and/or PDLTV.
Partner with Operations Quality Leads on root-cause problem-solving and verify permanent corrective actions.
Develop and issue Quality Alert Bulletins (QABs) for issues that cross the Fast Response Board threshold.
Coordinate yard holds and vehicle containment protocols when critical quality anomalies are identified.
Maintain Standard Work for Quality Monitors performing VOCA and COSIS.
Coordinate with other functions to ensure vehicle traveler records are properly used and accurately completed, providing a complete vehicle record compliant with contract requirements.
Conduct or support product non-conformance containment in production or finished vehicle lots.
Coordinate with and support the Defense Contract Management Agency (DCMA) and Direct Sale customers in presenting finished trucks for sale and conducting the FIR audit with the customer.
Support continuous improvement by applying AM General manufacturing processes and Built-in-Quality (BIQ) standards to audit and verification processes.
Work cross-functionally to reduce defect rates and improve first-pass yield through early defect detection and upstream feedback.
Ensure the Quality Verification team understands and follows VOCA and COSIS procedures, processes, and product standards, including the Completed Vehicle Inspection Standard.
Work with Quality department management to identify, track, and report key performance metrics.
Document hourly employees’ time and attendance and supervise them in accordance with the labor agreement.