Sales Coordinator

The Raymond Corporation•Addison, TX

About The Position

Malin's Sales Coordinator is an important member of the sales team, supporting sales representatives and coordinating sales-related activities, including pre-sales processes, order coordination, proposal preparation, and rate calculations. The role acts as a liaison between the sales team and customers, handles customer inquiries, and helps the team meet sales targets by coordinating resources and improving efficiency. The coordinator manages aspects of the sales cycle in a timely and professional manner, including preparing quotes, processing lease and non-lease orders, tracking shipments, and providing administrative support by email and phone. The role also coordinates with vendors and internal departments, follows up on orders and documentation, supports customer service, and helps reduce sales representatives' administrative workload.

Requirements

At least three years of administrative experience.
Strong skills in Word, Excel, PowerPoint, and Outlook.
Critical-thinking and problem-solving skills.
Strong organizational skills and ability to adapt to ad hoc projects.
Excellent verbal and written communication skills, with professional phone and email etiquette.
Ability to adapt to changing priorities in a fast-paced sales environment and manage competing requests.
Self-motivation to learn new skills and propose solutions and improvement ideas.
Ability to work collaboratively and meet deadlines.
Strong mathematical skills for calculating sales projects.

Nice To Haves

Associate’s degree in business preferred but not required.
Previous experience in lean management or process improvement projects is a plus.

Responsibilities

Perform preliminary checks on incoming orders to ensure completeness and accuracy.
Generate and update Core sales files in the ERP system, Order Tracking system, and Raymond portals.
Process same-day orders unless management communicates otherwise, following Malin’s order standards.
Respond to requests from the sales team in a timely and professional manner.
Process revisions requested by the sales team and ensure supporting documentation is provided.
Process purchase orders to vendors and build and maintain relationships with Malin vendors.
Coordinate with Marketing, Logistics, Finance, and other departments to support an efficient sales process.
Follow up on in-progress orders and files to collect all required information.
Communicate customer concerns, challenges, and special requests to sales representatives.
Call vendors and customers about placed orders to support sales team requests.
Work with sales representatives to provide outstanding C1 customer service to Malin customers.
Help reduce sales representatives’ paperwork so they can focus on selling.
Provide invoices to customers to help resolve outstanding open receivables.
Research information about new customers and new locations.
Prepare quotes, process lease and non-lease orders, track shipments, and provide administrative support via email and phone.