Sales Coordinator

Petoskey Plastics • Petoskey, MI

8d

About The Position

The Sales Coordinator is the main point of contact among Sales, Manufacturing, Purchasing, Accounting, Shipping, and customers. The role supports purchase order fulfillment from receipt and processing through delivery, and manages customer-requested returns and adjustments. The coordinator also stays current on products and pricing, supports customers, and helps ensure a smooth sales process.

Requirements

• Proven experience in a similar role, preferably in a sales or customer service environment.
• Detail-oriented with a high level of accuracy in data entry and order processing.
• Strong organizational skills and the ability to multitask and prioritize effectively.
• Excellent communication and interpersonal skills.
• Analytical, mathematical, or other quantitative skills.
• Task- and detail-oriented.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to adapt to changing priorities and deadlines.
• Service-oriented approach to problem solving.
• Ability to understand and navigate various customer portals as required.
• Ability to maintain a polite and professional tone in all forms of communication, including emails and meetings.
• Proficient in Microsoft Office Suite.
• Regular and reliable attendance.
• Ability to stand, sit, walk, lift and carry up to 30 pounds, read, write, solve problems, make decisions, and concentrate.

Nice To Haves

• Associate's or Bachelor's degree in Business Administration or a related field preferred.

Responsibilities

• Establish strong business relationships with customers and act as a liaison with internal departments, including Sales, Scheduling, Manufacturing, Shipping, and Accounting.
• Answer inbound customer calls and handle administrative requests in a timely manner.
• Update part numbers and pricing templates in the ERP system and customer portals as required.
• Assist with samples and trade show promotions.
• Process sales orders accurately and efficiently, recording details correctly and ensuring orders meet customer requirements and company policies.
• Work with the division manager, customers, and Scheduling to keep forecasts accurate and up to date.
• Assist in implementing new and updated procedures.
• Create, review, and analyze internal reports, including open order, aged inventory, and TDF reports.
• Provide customers with timely purchase order status information and solutions to support customer satisfaction.
• Identify opportunities for continual improvement.
• Follow company policies and standard operating procedures, and attend company meetings and events as required.
• Track and measure on-time delivery and work closely with the warehouse and Shipping.
• Adhere to the Quality Management System.
• Perform additional duties as assigned by management.

Benefits

• Medical, prescription, dental, and vision benefits, valued at $4 per hour over base pay.
• Paid time off (PTO).
• Petoskey Plastics contributes 3% of annual earnings to the employee's 401(k), regardless of the employee's contribution.
• Profit sharing.
• Tuition reimbursement.
• Wellness reimbursement up to $400 annually.
• Life insurance.
• Short- and long-term disability.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed