Community Partnerships Coordinator (Mental Health)

The Lorenz Clinic, LLC•Minneapolis, MN

1h•$55,000 - $62,000•Onsite

About The Position

Lorenz Clinic of Family Psychology is hiring a Community Partnerships Coordinator to maintain referral relationships with clinics, practices, schools, and programs in the southwest metro. The coordinator will manage a portfolio of referring offices, follow a year-round contact schedule, and help ensure referral partners receive timely information about what happens to families they refer. The role is relationship stewardship, not sales: there is no quota or commission, and referrals are requested rarely and plainly. The work includes approximately 25 contacts per week, about half in person, with morning calls and visits to three or four offices most afternoons. The coordinator sends a weekly Monday availability bulletin, asks partners how the clinic is doing and what it could improve, records feedback, and follows through. They maintain relationship records in the CRM without entering client information, share useful updates and resources with offices, and coordinate conversations between referral partners and clinicians. The coordinator also confirms that families referred the previous day were scheduled on the first call, escalates scheduling issues the same day, and sends and records clinician-written clinical summaries with family permission at intake, changes in level of care, and discharge. Weekly contact counts are reviewed together, and the coordinator helps produce a monthly report connecting new clients to referral relationships. The position is full-time, salaried, and in person at a southwest metro location; it is not remote or hybrid. The role is supervised closely at first, with less supervision as the employee takes on the work.

Requirements

At least two years of experience building and maintaining professional relationships over time and keeping records of them; equivalent experience will be considered.
Daily use of a CRM, donor database, or similar contact-tracking system, and comfort with email and spreadsheets.
Clear, warm, professional communication in person, by phone, and in writing.
A record of follow-through, including maintaining a contact schedule without reminders when there is no response for weeks.
Ability to travel daily across the assigned area, including visits to referring offices most afternoons.
Valid driver's license, reliable vehicle, and proof of auto insurance.
Discretion when handling confidential information.
Successful completion of a background check.
Residence in or near the southwest metro area.

Nice To Haves

Experience managing a portfolio or stewardship calendar in development, alumni relations, or volunteer coordination.
Moves management experience.
Experience in healthcare, schools, or social services, and familiarity with HIPAA.
Knowledge of the southwest metro's clinics, schools, and hospitals.
Interest in how families, schools, and medical offices work together and how that affects a child's care.
Bachelor's degree or equivalent experience.

Responsibilities

Manage a portfolio of referring offices in the area and keep each relationship on a contact schedule, including morning calls and afternoon visits.
Make approximately 25 contacts per week, with about half conducted in person.
Ask at every visit, call, and voicemail how the clinic is doing and what it could do better; record responses the same day and bring themes to a weekly review.
Keep relationship records current in the CRM, including referral contacts, communication preferences, prior requests, and commitments; do not enter client information.
Provide referring offices useful updates and resources between requests, such as current openings, answers to questions, or resources for families.
Send a Monday availability bulletin to referring offices and care navigators.
Confirm each morning that families referred the previous day were scheduled on the first call and raise any scheduling failure the same day.
Send and record clinician-written clinical summaries for referred clients, with the family's permission, at intake, changes in level of care, and discharge.
Arrange conversations between clinic clinicians and referring physicians, school staff, hospital teams, and therapists, and ensure the conversations happen.
Bring the weekly contact count to a weekly review and help produce a monthly report connecting new clients to referring relationships.
Follow through on commitments and maintain relationship contact even when partners do not respond for weeks.