Community Partnerships Coordinator (Mental Health)

The Lorenz Clinic, LLC•Minneapolis, MN

6d•$55,000 - $62,000•Onsite

About The Position

The Community Partnerships Coordinator manages and maintains a portfolio of referring offices—including clinics, practices, schools, and programs—in the southwest metro. The role is centered on consistent relationship stewardship, clear communication, and reliable follow-through rather than sales. The coordinator contacts partners on a schedule, typically making calls in the mornings and visiting three or four offices most afternoons, and sends a weekly availability bulletin on Mondays. They gather partner feedback at every contact, record it, and bring themes to a weekly review. They also keep accurate relationship records in the CRM, without entering client information, and provide useful updates and resources between referral requests. The coordinator helps ensure referred families are scheduled on the first call, follows up promptly when they are not, and sends and records clinician-written clinical summaries with the family's permission at intake, changes in level of care, and discharge. The role also arranges conversations, talks, and workshops between Lorenz Clinic clinicians and referring professionals or their communities. The coordinator contributes weekly contact counts and helps prepare monthly reporting that connects new clients with referring relationships. This is a full-time, salaried, in-person position, housed primarily at a southwest metro clinic location. The start date is in early November.

Requirements

At least two years of experience building and maintaining professional relationships over time and keeping records of them; equivalent experience is considered.
Daily use of a CRM, donor database, or similar contact-tracking system, with comfort using email and spreadsheets.
Clear, warm, professional communication in person, by phone, and in writing.
Demonstrated follow-through and ability to maintain a contact schedule without reminders, including when partners do not respond for weeks.
Ability to travel daily across the assigned area and visit referring offices most afternoons.
Valid driver's license, reliable vehicle, and proof of auto insurance.
Discretion when handling confidential information.
Successful completion of a background check.
Residence in or near the southwest metro area.

Nice To Haves

Experience managing a portfolio or stewardship calendar in development, alumni relations, or volunteer coordination.
Moves management experience.
Experience in healthcare, schools, or social services, and familiarity with HIPAA.
Knowledge of southwest metro clinics, schools, and hospitals.
Interest in how families, schools, and medical offices work together in support of children's care.
Bachelor's degree or equivalent experience.

Responsibilities

Manage a portfolio of referring offices and maintain a contact schedule, including morning calls and afternoon office visits.
Ask partners how the clinic is doing and what could be improved at every visit, call, and voicemail; record responses the same day and bring themes to weekly reviews.
Keep relationship records current in the CRM, including referral contacts, communication preferences, prior requests, and commitments; do not enter client information.
Provide useful information between referral requests, such as current availability, answers to prior questions, and resources for families.
Send the weekly Monday availability bulletin to referring offices and care navigators.
Confirm each morning that families referred the previous day were scheduled on the first call, and escalate any exceptions the same day.
Send and record clinician-written clinical summaries for referred clients—with family permission—at intake, changes in level of care, and discharge.
Arrange conversations between clinic clinicians and referring physicians, school staff, hospital teams, and therapists, and ensure those conversations take place.
Track weekly contact counts and participate in weekly reviews.
Help produce monthly reports connecting new clients to the relationships that referred them.

Benefits

Student loan repayment program.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Short- and long-term disability insurance.
401(k) with employer matching.
Healthcare Savings Account (HSA).
Paid time off.
Paid holidays.
Paid service or volunteer time.
Employee assistance program.
Mileage reimbursement at the IRS standard rate for travel between work locations.