Retail Department Coordinator

TJX • Wilmington, MA

9h • Onsite

About The Position

The Retail Department Coordinator is responsible for executing receiving and merchandising standards, ensuring Associates process merchandise efficiently and effectively as a team, and supporting an excellent customer experience. The Coordinator engages with customers, models exceptional service, and helps maintain a clean, organized store. This role orchestrates truck deliveries and the flow of merchandise to the sales floor, trains and mentors Associates, monitors team productivity, and communicates priorities and progress to management and Associates. It also supports store safety, shrink reduction, credit and loyalty programs, and compliance with labor laws, policies, procedures, recycling requirements, and applicable hazardous-waste programs. The position requires a flexible schedule, including nights and weekends, and the ability to lift heavy objects with or without reasonable accommodation.

The starting pay range is USD $17.25 to $17.75 per hour. Actual starting pay depends on relevant skills, qualifications, and experience. Benefits are subject to the terms of applicable plans or programs and may change. Some benefits require meeting service or hours requirements.

Requirements

• Able to work a flexible schedule, including nights and weekends.
• Superior communication and organizational skills, with attention to detail.
• Capable of multitasking and responding appropriately to changes in direction or unexpected situations.
• Able to work effectively as a team player with peers and supervisors.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Execute receiving and merchandising standards while ensuring Associates process merchandise efficiently and effectively as a team.
• Engage and interact with customers, model exceptional customer service, and help maintain a clean and organized store.
• Promote a positive customer experience and a culture of honesty and integrity, while maintaining confidentiality.
• Orchestrate truck deliveries and prioritize processing merchandise onto the sales floor.
• Train and mentor Associates on established merchandising and processing principles.
• Ensure merchandise is properly tagged, hung, secured, and coded.
• Communicate with the Coordinator on Duty to support the efficient flow of goods to the sales floor.
• Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
• Monitor team productivity and coach Associates as necessary.
• Organize and rotate back stock for easy replenishment.
• Maintain merchandising philosophy, signage standards, and backroom organization, cleanliness, and recovery standards.
• Ensure compliance with recycling and, where applicable, hazardous-waste programs.
• Communicate priorities accurately and effectively with management and Associates, and provide progress updates.
• Give and receive recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match (for those meeting service or hours requirements)
• Medical insurance (for those meeting service or hours requirements)
• Dental insurance (for those meeting service or hours requirements)
• Vision insurance (for those meeting service or hours requirements)
• Health savings account (HSA) (for those meeting service or hours requirements)
• Health care flexible spending account (FSA) (for those meeting service or hours requirements)
• Life insurance (for those meeting service or hours requirements)
• Short-term and long-term disability insurance (for those meeting service or hours requirements)
• Paid parental leave (for those meeting service or hours requirements)
• Paid holidays, vacation, and sick time (for those meeting service or hours requirements)
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed