Sales Coordinator - Hotel Indigo Old Town Alexandria
IHG•Alexandria, VA
•Onsite
About The Position
The Sales Coordinator helps ensure seamless transactions and provides optimum service to guests and visitors while supporting other hotel departments. The role responds to client calls and special requests, gathers and updates event and room requirements, coordinates service details across departments, resolves guest requests and complaints, prepares administrative documents, and distributes BEOs and reports. The position is based at Hotel Indigo Alexandria, a waterfront hotel in Old Town Alexandria, Virginia.
Requirements
- Strong communication skills and an approachable manner.
- Problem-solving skills.
- Fluency in the local language.
- Reading, writing, basic math, and computer skills.
Nice To Haves
- Additional language skills.
Responsibilities
- Respond to client calls and special requests; obtain final details, dates, times, and hotel room and meeting room requirements; and follow up regularly to keep information accurate and current.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Coordinate VIP amenities, special requests, service needs, and special handling with other departments.
- Resolve guest requests and complaints to the guest’s satisfaction.
- Perform administrative duties, including typing proposals, letters, and contracts.
- Distribute BEOs and reports to other departments.
Benefits
- Full uniform
- Room discounts
- Training
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
