Assistant Front Office Manager - Hotel Indigo Old Town Alexandria
IHG•VA, VA
•Onsite
About The Position
The Assistant Front Office Manager at Hotel Indigo Alexandria is responsible for delivering exceptional first impressions and memorable guest experiences. The role oversees front office operations, including registration, reservations, porter services, and concierge services. The manager leads and coaches the front office team, engages with guests to build relationships and resolve complaints, conducts inspections, identifies opportunities to increase revenue through walk-ins and front-desk upselling, trains team members on procedures, and takes the lead during emergencies or crises.
Requirements
- Bachelor’s degree, higher education qualification, or equivalent in Hotel Management or Business Administration.
- Two years of Front Office or Guest Service experience, including management experience.
- Fluent English.
Nice To Haves
- Knowledge of other languages.
Responsibilities
- Manage and coach the front office team to deliver memorable guest experiences and warm welcomes.
- Engage with guests to build personal relationships and remedy complaints.
- Conduct regular front office inspections to ensure the hotel makes the right first impression.
- Find ways to drive revenue from walk-ins and front-desk upselling.
- Train team members on procedures.
- Take the lead during an emergency or crisis.
- Manage front office services, including registration, reservations, porter services, and concierge services.
Benefits
- Competitive salary
- Impressive room discounts
- Training
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Other benefits for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
