Front Office Supervisor Hotel Indigo Panama City

THE ST JOE COMPANY•Panama City, FL

About The Position

The Front Office Supervisor assists the Front Office Manager and coordinates the hotel’s daily front desk, night audit, bell, concierge, and beach-service functions. The role works closely with the Front Office Manager, Front Desk staff, Housekeeping, and Maintenance to provide guests with exceptional accommodations and customer service. The supervisor supports front desk operations, manages reservations and guest concerns, helps maintain procedures and supplies, and communicates shift updates. The position is based at Hotel Indigo in Panama City, Florida, and involves primarily indoor work with occasional assistance to guests or bell staff outside.

Requirements

Sufficient education and literacy to identify and read product labels and communicate with guests about job-related needs.
Ability to interact pleasantly and in a friendly manner with guests.
Ability to identify and resolve position-related issues independently.
Commitment to excellent customer service.
Ability to remain composed under pressure and handle challenging situations professionally.
Ability to listen and respond quickly, genuinely, and attentively to resident and guest requests.
Ability to be organized, proactive, productive, and self-motivated while maintaining a positive attitude.
Strong attention to detail and ability to meet deadlines.
Ability to perform consistent work to high standards.
Ability to remain discreet and respect guest privacy.
Ability to walk and stand for long periods, and to lift, bend, and reach as needed.
Must be able to lift 25 pounds.
Frequent keyboarding.

Nice To Haves

Basic English reading, writing, speaking, and communication ability preferred.
Hospitality experience preferred.
At least 1 year of experience in a supervisory role preferred.

Responsibilities

Attend weekly management meetings when required.
Assist front desk staff with their duties and help create or update procedures.
Troubleshoot system errors and resolve technical issues.
Answer phones and respond to emails professionally.
View, manage, and organize reservations.
Resolve guest complaints or issues promptly and follow up.
Order and manage inventory of front desk supplies.
Cover hourly shifts as needed.
Communicate daily shift directions and updates during pre-shift meetings.
Welcome guests, record their information, and assign rooms based on their needs.
Ensure extra services ordered by guests, such as alcoholic drinks, entertainment, and food, are accounted for and charged on the final bill.
Coordinate with hotel staff, including Housekeeping and Maintenance, regarding room readiness and repairs.
Maintain a clean and inviting hotel lobby, including vacuuming, dusting, and setting up welcome supplies.
Assist with other reasonable requests and perform other duties as assigned.