Supervisor - Panama City, Florida

LAZ Florida Parking•Panama City, FL

14h•Onsite

About The Position

The Supervisor oversees resort facilities during off-shift times and responds to locations needing supervision. The role includes welcoming customers and clients, supervising and training staff, supporting parking operations, and resolving customer service issues. The position is at Alys Beach Resort in Panama City, Florida, with pay of $18.00 per hour plus tips. Applicants must have supervisor experience and must not have neck or facial tattoos.

Requirements

High school diploma or GED.
Valid driver's license.
Hotel or resort experience.
Supervisory experience.
Strong customer service experience.
Parking industry experience.
Ability to communicate professionally and effectively.
Ability to speak, read, and comprehend English.
Openness to feedback, differing opinions, and other points of view.
Demonstrated sense of urgency and timeliness.
Demonstrated ability to seek improvement.
Excellent team-building and interpersonal skills.
Ability to lift, push, and pull at least 25 pounds.
Ability to stand, walk, and run for extended periods.
Ability to bend, stoop, squat, and lift frequently throughout a shift.
Willingness to work in heat, wind, snow, rain, and other elements.
Must not have neck or facial tattoos.

Responsibilities

Ensure staff adhere to rules of conduct, policies, and procedures.
Supervise, mentor, and train staff on day-to-day activities.
Assist in establishing performance standards and recommend and implement procedural changes when necessary.
Promote customer relations and satisfaction through a friendly, helpful, and timely approach.
Assist customers via the intercom system and in lobbies, lanes, and the parking office.
Run reports related to daily revenue, credit cards, garage data, or other information requested by management.
Assist with periodic training as needed.
Assist with creating the weekly garage schedule.
Resolve customer service issues and answer questions.
Greet customers by name, respond promptly to correspondence and problems, and develop rapport with the customer base.
Accept monthly and debit payments and process credit cards.
Use the parking revenue control system to add or delete accounts and enter information from monthly applications.
Perform other related duties as assigned.