Hotel Assistant Front Office Manager
About The Position
The Assistant Front Office Manager supports the Director of Front Office in overseeing all aspects of Front Office operations, including customer satisfaction, financial performance, and employee relations. The role also serves as Manager on Duty, addressing guest and operational issues. The position is based at Deloitte University Hotel & Conference Center, a private, high-end hotel and conference center in Westlake, Texas. The property has 1,400 single-occupancy rooms, nine restaurants and lounges, and 200,000 square feet of meeting space. It serves professional clientele and is not open to the public.
Requirements
- Supervising experience required.
- At least one year of hospitality industry experience required; hotel Front Office operations experience preferred.
- Strong computer skills.
- Proficiency in Microsoft Excel and Outlook.
- Proficiency with a Hotel Property Management System required.
- A Texas Driver’s License and good driving record required.
- Must be over 21 years of age for vehicle driving insurance purposes.
Nice To Haves
- Experience with Microsoft Teams, Word, PowerPoint, and OneNote.
- Experience with Infor property management systems.
- Experience in hotel Front Office operations.
Responsibilities
- Recruit, interview, train, coach, and discipline direct reports, and conduct their performance appraisals.
- Create employee schedules and approve time, time off, and shift changes.
- Assign, train, support, and direct staff to perform their roles efficiently and in accordance with property policies and standards.
- Coach, develop, and provide feedback to staff to support their growth in current and future roles.
- Serve as the hotel’s Benchmark Manager on Duty and resolve guest issues.
- Lead hotel emergency procedures involving guest injuries, evacuations, and other emergency incidents.
- Assist with department purchasing and maintain consistent availability of products and supplies.
- Keep labor and other expenses within budget guidelines.
- Establish new service standards as needed through communication with leadership and recommend areas for improvement.
- Assist with weekly and monthly inventories and provide timely reports to Leadership and Accounting.
Benefits
- 10 days of holiday pay.
- Up to 14 vacation and sick days per year.
- Weekly pay.
- Leadership and career development programs, with opportunities to grow and transfer to new positions.
- Free lunch in the associate cafeteria.
- Eligible for medical insurance and other benefits within 30 days of employment.
- Employer-matching 401(k).
- Tuition reimbursement.
- Free on-site parking.
- Free uniforms and uniform cleaning.
- Benchmark Hospitality hotel discounts.
- Associate events and an employee-focused culture.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
