Front Office Manager - Hotel Boulderado

Schulte Hospitality Group•Boulder, CO

15h

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Manager for Hotel Boulderado. The role oversees Front Office operations, supports guest satisfaction and service standards, and helps ensure staffing and financial objectives are met. The Front Office Manager promotes a positive atmosphere for guest relations, supports employee engagement, and works with Housekeeping and the Valet Parking provider. The position includes monitoring room status, rates, availability, arrivals, and readiness; coordinating room blocking and pre-registration; managing employee schedules and direct reports; and addressing guest issues. The manager also reviews guest feedback and department budgets and serves as Manager on Duty when required. Nights, weekends, and holidays may be required as necessary.

Requirements

Minimum of three years in a similar leadership role, such as Front Desk Supervisor or Assistant Front Office Manager.
Minimum of a high school education.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.
In-depth knowledge of hotel Front Desk operations.

Nice To Haves

Post-high-school education is preferred.

Responsibilities

Monitor daily room status, rates, discount rates, and packages.
Maintain a current list of available rooms for walk situations and coordinate room blocking.
Act as the Service Champion for the Front Office and create a positive atmosphere for guest relations.
Ensure employee recognition takes place across areas of responsibility.
Review staffing levels to meet guest service, operational, and financial objectives.
Review comment cards, guest satisfaction results, and other data to identify areas for improvement.
Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to address employee concerns.
Ensure effective communication between Front Office staff and the Housekeeping team.
Maintain a productive relationship with the Valet Parking provider.
Review the department budget regularly to meet budgeted wages and general expenses.
Check printed registration cards against arrival reports and correct discrepancies.
Ensure prompt and courteous guest service.
Pre-register guests according to standards.
Complete and monitor employee schedules.
Monitor VIP arrivals.
Track room status and readiness for check-in.
Hire, coach, and discipline direct reports.
Interact positively and professionally with guests to resolve issues.
Act as Manager on Duty as required.
Work nights, weekends, and holidays as necessary.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work performed today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.