Hotel Assistant Front Office Manager

Pyramid Global Hospitality • Westlake, TX

2d • Onsite

About The Position

The Assistant Front Office Manager supports the Director of Front Office in overseeing all aspects of Front Office operations, including customer satisfaction, financial performance, and employee relations. The position serves as Manager on Duty, addressing guest and operational issues, and acts as the lead for hotel emergency procedures, including guest injuries, evacuations, and other emergency incidents.

The role includes supervising and developing staff, managing schedules and time approvals, supporting department purchasing and inventory, and keeping labor and other expenses within budget. The Assistant Front Office Manager may also establish service standards and recommend improvements in coordination with leadership.

This is a full-time position at Benchmark Hospitality at Deloitte University Hotel & Conference Center in Westlake, Texas. The property is a private hotel and conference center closed to the public, serving professional clientele. It has 1,400 single-occupancy rooms, nine restaurants and lounges, and 200,000 square feet of meeting space.

Requirements

• Supervisory experience required.
• At least one year of hospitality industry experience required.
• Strong computer skills.
• Proficiency in Microsoft Excel and Outlook.
• Proficiency with a hotel Property Management System.
• Texas Driver’s License with a good driving record required.
• Must be over 21 years of age for vehicle driving insurance purposes.

Nice To Haves

• Hospital Front Office operations experience preferred.
• Experience with Microsoft Teams, Word, PowerPoint, and OneNote desirable.
• Infor experience desirable.

Responsibilities

• Recruit, interview, train, coach, discipline, and conduct performance appraisals for direct reports.
• Create staff schedules and approve employee time, time off, and shift changes.
• Assign, train, support, and direct staff to carry out their roles efficiently and in accordance with property policies and standards.
• Coach, develop, and provide feedback to staff to support growth in their current and future positions.
• Serve as Benchmark Manager on Duty and resolve guest issues.
• Lead hotel emergency procedures involving guest injuries, evacuations, and other emergency incidents.
• Assist with department purchasing and maintain consistent availability of products and supplies.
• Ensure labor and other expenses remain within budgeted guidelines.
• Establish service standards as needed in coordination with leadership and recommend areas for improvement.
• Assist with weekly and monthly inventories and report results to Leadership and Accounting in a timely manner.

Benefits

• Associate events and an employee-focused culture.
• Closed many weekends and most holidays.
• 10 days of holiday pay.
• Up to 14 vacation and sick days per year.
• Weekly pay.
• Leadership and career development programs, with opportunities to grow and transfer to new positions.
• Free lunch in the associate cafeteria.
• Eligibility for medical insurance and other benefits within 30 days of employment.
• Employer-matching 401(k).
• Tuition reimbursement.
• Free on-site parking.
• Free uniforms with cleaning provided.
• Benchmark Hospitality hotel discounts.
• Fitness Center, jogging trails, and sports fields available for associate use.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed