Patient Engagement Coordinator (Spa Coordinator)

Nurse Practitioner On Call LLC • Baltimore, MD

5h • $19 - $22 • Onsite

About The Position

NPOC Wellness and Aesthetics is hiring a Patient Engagement Coordinator, also referred to as a Spa Coordinator, for its medical aesthetics and wellness practice. This is a non-clinical, hospitality-focused role with a sales rhythm. The coordinator is often the first and last person clients meet and is responsible for creating a welcoming experience and helping clients schedule their next visit.

Responsibilities include greeting clients by name, offering water, checking them in promptly, answering calls during business hours, returning missed calls the same day, and logging activity in Zenoti. After a client sees a clinician, the coordinator facilitates the handoff to the Client Advisor Specialist, who discusses treatment plans and pricing. The coordinator does not quote prices or present memberships.

At checkout, the coordinator helps clients book their next appointment, asks satisfied clients for Google reviews, and, during quiet periods, contacts former clients to reconnect and book visits. Accurate client profiles, appointment notes, confirmations, and call logs in Zenoti are important to the work. The position is non-clinical and has no hiring, purchasing, or profit-and-loss authority.

Requirements

• At least two years of experience in a client-facing hospitality, spa, salon, or premium retail role.
• Comfort with inbound and outbound phone calls and a warm, professional manner.
• Experience with scheduling or point-of-sale software.
• Availability for evenings and Saturdays.
• Professional presentation consistent with a premium aesthetics brand.

Nice To Haves

• Experience in a med spa or aesthetics setting.
• Experience rebooking clients at checkout.
• Experience reconnecting with lapsed clients and booking them for visits.
• Experience with Zenoti.

Responsibilities

• Greet clients by name, offer water, and check them in within two minutes of arrival.
• Answer phones live during business hours, return missed calls the same day, and log calls in Zenoti.
• Bring clients from their clinician appointment to the Client Advisor Specialist for treatment-plan discussions.
• Help every client book their next appointment before leaving by asking what day works, offering two specific times, and confirming the appointment.
• Ask satisfied clients for a Google review and make it easy for them to leave one.
• Contact former clients with unused package balances or lapsed memberships to reconnect and book visits, without selling services.
• Maintain accurate client profiles, appointment notes, confirmations, and call logs in Zenoti.

Benefits

• Paid time off and paid sick leave.
• Medical, dental, and vision coverage beginning after 90 days of employment.
• 401(k) with a 3% employer match, eligible after one year.
• Complimentary and discounted wellness and aesthetic services for staff.
• Vendor training in a medical spa environment.
• Reactivation bonus of $5 to $10 per inherited client booked who completes a qualifying first visit.
• Monthly client experience bonus tied to review volume and rebook rate.
• Participation in the location team bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed