Spa Coordinator

DRIFTWOOD HOSPITALITY MANAGEMENT • Scottsdale, AZ

6d

About The Position

The Spa Coordinator is the first point of contact for spa guests and manages appointment scheduling, front desk operations, and administrative support to provide a seamless, relaxing guest experience from booking through checkout. The role includes greeting and checking in and out guests, answering inquiries, coordinating with spa staff, processing transactions, maintaining guest records, and supporting the spa’s reception and relaxation areas.

Requirements

• High school diploma or equivalent required.
• Strong customer service, communication, and multitasking skills.
• Professional, calm demeanor suited to a relaxation-focused environment.
• Ability to work flexible shifts, including mornings, evenings, weekends, and holidays.

Nice To Haves

• 1–2 years of experience in a spa, salon, or hospitality front desk role preferred.
• Proficiency with spa scheduling software such as Book4Time or SpaSoft and Microsoft Office is a plus.

Responsibilities

• Greet spa guests warmly and check them in and out for appointments.
• Schedule, confirm, and manage spa appointments by phone, email, and in person.
• Answer phone and email inquiries about spa services, pricing, and availability.
• Accurately process payments, gratuities, and retail sales transactions.
• Coordinate appointment timing with Massage Therapists, Estheticians, and other spa staff.
• Maintain cleanliness and organization of the spa reception and relaxation areas.
• Promote spa packages, memberships, and retail products to guests.
• Maintain accurate guest records and appropriately handle confidential health intake forms.
• Communicate schedule changes, cancellations, and special requests to spa staff.
• Assist with inventory tracking and ordering of retail and spa supplies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED