Spa Coordinator

The Joule • Dallas, TX

9d • Onsite

About The Position

The Spa Coordinator proactively welcomes guests and provides anticipatory service. The role schedules treatments to make effective use of treatment times and offers personal recommendations about spa services, retail products, and pricing. The coordinator also supports smooth spa operations through guest communication, appointment management, check-in and checkout, sales transactions, and opening and closing procedures.

Requirements

• At least one year of previous spa experience.
• Comfort using computer systems and communicating by telephone and email.
• Ability to work a flexible schedule, including weekends, holidays, and evenings.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Effective verbal and written communication with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.

Responsibilities

• Anticipate, identify, and meet guest needs in a friendly, professional manner, ensuring guests’ comfort and satisfaction.
• Answer phones efficiently and cordially, educating clients about services and products.
• Explain spa facilities, treatments, and products thoroughly and knowledgeably to support customer satisfaction.
• Schedule and confirm appointments according to spa protocols to ensure smooth and efficient workflow.
• Check guests in and out using the software system.
• Perform sales transactions and daily cash-outs according to company protocols, maintaining accuracy.
• Open and close the medical spa according to standard operating procedures.
• Participate in staff meetings, planned seminars and events, and educational trainings as scheduled.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed