Spa Coordinator

Pyramid Global Hospitality • Stevenson, WA

7d

About The Position

The Spa Coordinator welcomes guests and responds to requests with professionalism and courtesy. The role manages spa phone inquiries, service bookings, scheduling, and guest records in the spa database, and helps guests navigate appointments and facility amenities. The coordinator sells spa services and retail products, processes transactions accurately, and maintains the cleanliness and presentation of the front desk, retail area, spa, fitness center, pool, and locker rooms. Duties also include hourly facility rounds, replenishing towels, robes, and locker room products, confirming group details one week in advance, attending department meetings, and supporting Spa Management as needed.

The position is at Skamania Lodge, a Pacific Northwest resort on 175 acres with treehouses, glamping, golf, ziplining, a spa, restaurants, and event space. Compensation is $20.00. The employer describes its culture as respectful, supportive, and inclusive, with opportunities for associates to learn and develop.

Requirements

• Excellent computer skills.
• Ability to obtain a CPR Certification.
• Ability to work a flexible schedule that includes weekends and holidays.
• Strong written and verbal communication skills.
• Excellent problem-solving skills.

Nice To Haves

• Two years of customer service experience is desired.
• Ability to explain, recommend, and promote the variety of spa menu items.

Responsibilities

• Welcome guests warmly and respond to requests with professionalism and courtesy.
• Answer phones, book spa services, manage scheduling, and maintain guest records in the spa database.
• Assist guests in navigating their appointments and facility amenities.
• Sell spa services and retail products and process transactions accurately.
• Maintain the cleanliness and presentation of the front desk, retail area, spa, fitness center, pool, and locker rooms.
• Perform hourly facility rounds, restock towels and robes, and replenish locker room products.
• Confirm group details one week in advance.
• Attend department meetings and support Spa Management as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed