Coo Jobs

About The Position

Requirements

• Bachelor’s degree or equivalent work experience.
• Five to eight years of experience in operations, program management, or similar roles.
• Demonstrated experience managing priorities and initiatives within a department.
• Experience designing or improving operational process and workflows.
• Strong communication, facilitation, and follow-through.
• High emotional intelligence and comfort navigating ambiguity.
• Regular travel throughout the Midwest region.

Responsibilities

• Translates COO direction into clear plans, timelines, and deliverables.
• Manages departmental priorities, initiatives, and projects as delegated by the COO. Maintains visibility into status, risks, and work dependencies.
• Supports consistent planning, tracking, and reporting across the department.
• Leads or coordinates cross-functional projects and initiatives owned by or delegated to the department.
• Defines scopes, milestones, success measures, and delivery plans.
• Surfaces risks and blockers, with practical recommendations.
• Ensures follow-through on decisions and commitments.
• Assumes end-to-end responsibility for projects or initiatives delegated by the COO.
• Serves as the primary point of coordination for COO-delegated work owned by or assigned to the department, even when it spans multiple domains.
• Represents the COO’s intent, expectations, and decisions for assigned initiatives.
• Manages timelines, dependencies, and delivery for COO-delegated work. Escalates risks, trade-offs, and decisions requiring COO input.
• Designs, documents, and improves departmental processes that support efficient execution. Identifies friction points and recommends practical improvements.
• Evaluates and supports the adoption of tools, templates, and systems that improve coordination, visibility, and reporting.
• Partners with domain leads to ensure processes enable, not hinder, work delivery.
• Coordinates with internal partners to support smooth handoffs and alignment.
• Reduces duplication of effort and improves information flow.
• Fosters collaboration without relying on formal authority.
• Represents the COO in meetings related to departmental operations or COO-delegated initiatives.
• Facilitates meetings, captures decisions, and drives follow-up.
• Communicates context and expectations with clarity and discretion.
• Maintains alignment with COO direction and escalates appropriately.
• Supports the COO in understanding departmental capacity, resourcing needs, and workload distribution.
• Helps assess skill gaps, coverage risks, and resourcing constraints.
• Coordinates staff onboarding, role clarity, and work handoffs within the department.
• When applicable, supports professional development and succession planning in partnership with domain leaders and Talent Management.
• Demonstrates a commitment to equity, diversity, and inclusion. Promotes an environment of empathy and respect, ensures the inclusion of all team members, and will actively engage in EDI events and learning opportunities.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• 401(k) retirement plan with employer contribution
• Life Insurance
• Short and long term disability
• Hybrid workplace
• Summer Fridays
• Professional development stipend
• Mentorship program
• Wellness programs
• Employee assistance
• Referral Bonuses