Ta Jobs

About The Position

Requirements

• 1-2 years’ experience as an Account Manager or Customer Service Manager preferred.
• Ability to establish positive working relationships with customers, stakeholders, and team members.
• Strong, demonstrated leadership capabilities, includes building effective teams.
• Ability to resolve issues without follow up.
• Outstanding communication skills.
• Effectively copes with change and is energized by tough challenges.
• Demonstrated problem solving capabilities and timely decision making.
• Identifies options including the short and long-term impact on business operations.
• Proficient in MS Excel and other MS Office Suite programs.

Responsibilities

• Develop, lead, and retain a team of drivers.
• Present appropriate work assignments for drivers.
• Manage driver performance, identify/manage training needs, provide ongoing feedback & review driver scorecard/key metrics.
• Ensure accurate & complete documentation of driver data, activity & discussions.
• Support driver administrative needs, including payroll.
• Deliver disciplinary action, up to and including termination, when appropriate.
• Ensure drivers are properly presented in the Operations system and are set up with equipment.
• Manage the maintenance calendar, shutdown queue, and other regulatory events.
• Accurately communicate customer expectations, monitor appointment dates and driver’s PTA’s to make sure customer needs are met, providing verbal dispatch for required JIT/time sensitive customers.
• Review requirements with the driver when assigned Hazmat, high value, and high maintenance type loads.
• Ensure the driver understands procedures and protocols related to claims, accidents, theft, and equipment.
• Maintain awareness of driver’s physical & emotional state and assess how it affects safety, service, and productivity.
• Communicate safety and compliance goals and programs to ensure associates understand and comply with safety and compliance requirements.
• Create and execute load plans in accordance with customer expectations, driver needs, and system balance expectations while maximizing the utilization of company assets.
• Accurately communicate with the customer and Driver when there’s a challenge to meet their requirements/needs/expectations.
• Manage and ensure drivers are routed through safe havens as appropriate when planning High Value loads.
• Generate reports and analyze data to maximize equipment usage.
• Review DOT regulations to remain in compliance with requirements, as well as compile driver availability logs to monitor hours and gauge remaining drive time.
• Build effective business relationships with assigned account(s).
• Anticipate and facilitate problem resolution with any shipments at risk of meeting service requirements.
• Understand operational network in an effort to work with customers to enhance existing business and increase load volume.
• Utilize network balance and pricing tools to perform daily solicitation to existing accounts to offset capacity imbalances.
• May negotiate TL and Intermodal rates with outside carriers and evaluate/select carriers, methods of transport, and routes to provide cost-effective transportation and maintain high levels of service.
• Monitor DCC and transactional load weight operations and manage service issues, proof of delivery, rate issues, and special requirements.
• Gather and manage input of delivery data from trip reports to create, analyze, and interpret customer reports.
• Prepare key performance indicators to present to customers at periodic reviews.
• This position may supervise non-driving associates.

Benefits

• Medical, Dental, & Vision Insurance
• 401k + Company Match
• Internal Growth / Mobility
• Paid Vacation and Sick Days
• Company Designated Holidays
• Life Insurance
• Short-Term & Long-Term Disability
• Medical Healthcare Spending Accounts (HSA/FSA)
• Dependent Care Reimbursement Account
• Employee & Immediate Family Assistance Program (EAP)