Account Manager Jobs

About The Position

Requirements

• Ideally, 3+ years of experience in Sales and/or Account Management, with prior experience in the lighting industry strongly preferred.
• Strong customer-facing skills (Executive presence, writing, phone, and email).
• Outstanding Communication and listening skills (English).
• Self-motivated, strong work ethic.
• Demonstrated skills for achieving or surpassing results against standards of excellence.
• Shows a passion for improving the delivery of solutions with a commitment to continuous improvement.
• Proven skills to cultivate long-term, sustainable, value-based relationships with customers.
• Demonstrated ability to negotiate by collaborating with others to arrive at a conclusion using compromise, persuasion, influence, and rationale, both internally and externally.
• Demonstrated ability to develop and leverage partnerships to drive the strategic plan.
• Consistently demonstrates alignment with organizational strategy to advance opportunities.
• Strong Computer and Office Product Skills.
• Connection to local industry associations with active participation.

Nice To Haves

• prior experience in the lighting industry strongly preferred

Responsibilities

• Responsible for selling all FSG products and services to a portfolio of existing FSG accounts to maximize the business from existing customers.
• Accountable for attaining all critical customer information that will help FSG understand the structure, size, needs, and annual spending of their assigned portfolio of accounts.
• Work closely with Business Development Managers to support quoting and closing business.
• Communicate with clients to ensure all their needs are understood and addressed.
• Building strong client relationships to maintain existing business and acquire new FSG products and services.
• Proactively engage with customers.
• Mining current customers and maximizing FSG’s footprint within each client.
• Look for and close upsell opportunities.
• Schedule and lead weekly meetings on progress.
• Maintain and increase customer renewal levels and decrease churn rate.
• Collaborating with local operations and corporate solutions teams to fulfill all customers’ needs and requests.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Acting as the client's representative and in a firm to ensure that their demands are met with a focus on improving the customer experience.
• Collecting and analyzing data concerning consumer behavior to understand changing needs.
• Welcome and set up new customers.
• Contact customers to review their business and ensure customer loyalty.
• Resolve outstanding customer issues promptly.
• Identify opportunities to increase customer profitability and drive company revenue
• Work with all operations to deliver maximum customer retention, revenue, and net profit.
• Ensuring customers know all FSG Products and Services
• Reporting competitive market data.
• Maintain FSG internal CRM, “Engage” with the latest opportunities.
• Meet and exceed FSG-developed KPIs.
• Take ownership of customer issues and drive resolution.
• Customer service and retention of existing clients.