Account Manager – Property & Casualty

Kingstone Insurance Company•City of Kingston, NY

1d•$80,000 - $95,000•Remote

About The Position

The Account Manager serves as a primary point of contact for assigned KINS Insurance Agency partners in California. The role combines account management, licensed surplus lines activities, operational support, and business development. The Account Manager works closely with agency partners and the carrier’s underwriting team to support business throughout the submission, quote, and bind process; coordinate underwriting requirements; resolve issues; and help grow profitable production within an assigned portfolio of agencies. This is a remote position, and candidates must reside in California.

Requirements

Active California Property & Casualty license.
Active California Surplus Line Broker license, or ability to obtain and maintain the required license before performing licensed surplus lines activities.
Strong relationship management, communication, and organizational skills.
Strong attention to detail and ability to manage multiple transactions and agency relationships simultaneously.
Ability to balance operational responsibilities with sales and production objectives.
Candidates must reside in California.

Nice To Haves

3+ years of personal lines insurance, brokerage, underwriting, account management, or agency experience.
California homeowners and/or E&S insurance experience.
Experience working with independent insurance agencies.

Responsibilities

Serve as the primary day-to-day KINS contact for assigned agencies.
Build and maintain strong relationships with agency principals, producers, and account teams.
Support agents throughout the submission, quote, and bind process.
Provide guidance regarding product appetite, underwriting guidelines, documentation requirements, and KINS processes.
Coordinate communication and follow-up between agents and underwriting.
Ensure agency questions, outstanding items, and service issues are addressed promptly.
Support producer onboarding, licensing, appointments, and credentialing activities.
Review incoming submissions for completeness and coordinate outstanding information required for underwriting review.
Monitor submissions, quotes, underwriting requirements, and bind requests through completion.
Coordinate with underwriting regarding eligibility, risk information, documentation requirements, and underwriting decisions.
Facilitate authorized KINS quote and bind activities and maintain appropriate transaction documentation.
Maintain accurate agency, producer, licensing, and transaction records.
Assist with agency commission, statement, and account inquiries.
Maintain records necessary to support KINS compliance, audit, and internal control requirements.
Identify operational issues and work with internal partners to improve processes and the agent experience.
Develop assigned agency relationships to increase engagement, submissions, and profitable new business.
Identify opportunities to expand production within existing KINS agency partners.
Conduct regular agency outreach regarding pipeline, appetite, opportunities, and performance.
Manage the onboarding of new agents, including appointment processing, product training, and systems training.
Use production, quoting, and conversion activity to prioritize agency engagement.
Gather market intelligence regarding competitiveness, appetite, and agent needs and share relevant insights with KINS leadership and underwriting.