Specialist, Account Manager

Otis Elevator Co.•North Charleston, SC

About The Position

Otis Elevator Company is seeking a Specialist, Account Manager to manage territory sales, grow margins, and support customer satisfaction in the North Charleston, South Carolina territory. The role serves as a technical sales consultant to customers and is responsible for developing and maintaining customer relationships, retaining and renewing maintenance agreements, and identifying repair and business development opportunities. The position also manages opportunities and forecasts through Otis sales tools and CRM systems, while working closely with Operations and the branch business development sales team.

Requirements

Bachelor’s degree or equivalent work experience required.
Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Customer-centric approach and a strong desire to achieve customer satisfaction.
Ability to work in a highly team-oriented and dynamic environment.
Self-motivated, with the ability to manage multiple simultaneous projects and responsibilities.
Comfort working in a technical environment using Microsoft-based computer software.
Strong leadership skills, goal orientation, time management, and organizational skills.

Nice To Haves

2–4 years of experience in outside sales, or relevant experience in property management or HVAC sales.

Responsibilities

Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; and serve as a technical sales consultant to customers in the assigned territory.
Drive territory sales and margin growth.
Retain and renew current maintenance agreements by improving customer satisfaction through the MFA program.
Manage and nurture account relationships to drive renewals and repair opportunities.
Conduct sales planners and needs assessments to inform account targeting, including expansion within the existing installed base and renewal efforts.
Assist Operations with resolving customer concerns.
Partner with the branch business development sales team to identify business development opportunities.
Communicate competitive feedback and market dynamics internally to help improve the solution set and refine messaging.
Use Otis sales tools to track opportunities, pipeline, and forecast sales results.
Manage opportunities in the CRM pipeline and provide accurate forecasts.

Benefits

401(k) plan with a generous company match and an automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for employees and eligible dependents.
Three weeks of paid vacation and paid company holidays.
Paid sick leave, employee assistance, and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance options.
Birth/adoption and parental leave benefits, plus adoption assistance.
Tuition reimbursement.
Spot performance bonus opportunities.
Intensive training in technology, processes, and soft skills.
Employee Scholar Program support for pursuing degrees or certification programs.