Specialist, Account Manager

Otis Elevator Co. • Kaukauna, WI

1d

About The Position

Otis Elevator Company is seeking a highly motivated Specialist, Account Manager to manage territory sales, grow margins, and support customer satisfaction in the Green Bay, Wisconsin territory. The role involves prospecting and maintaining customer relationships, serving as a technical sales consultant, retaining and renewing maintenance agreements, and developing account opportunities. The Account Manager works with Operations and the branch business development team to address customer concerns and identify opportunities, while communicating market feedback and using sales tools and the CRM pipeline to track opportunities and forecast results.

Requirements

• Bachelor’s degree or equivalent work experience.
• Ability to work in a highly team-oriented and dynamic environment.
• Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
• Customer-centric approach and a strong desire to achieve customer satisfaction.
• Self-motivation and ability to manage multiple simultaneous projects and responsibilities.
• Comfort working in a technical environment using Microsoft-based computer software.
• Strong leadership, goal orientation, time management, and organizational skills.

Nice To Haves

• 2–4 years of experience in outside sales, or relevant experience in property management or HVAC sales.

Responsibilities

• Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; and serve as a technical sales consultant to customers in the assigned territory.
• Drive territory sales and margin growth.
• Retain and renew current maintenance agreements by improving customer satisfaction through the MFA program.
• Manage and nurture account relationships to drive renewals and repair opportunities.
• Conduct sales planners and needs assessments to inform account targeting, including expansion within the installed base and renewal efforts.
• Assist Operations with resolving customer concerns.
• Partner with the branch business development sales team to identify business development opportunities.
• Communicate competitive feedback and market dynamics internally to improve the solution set and refine messaging.
• Use Otis sales tools to track opportunities, pipeline, and forecast sales results.
• Manage opportunities in the CRM pipeline and provide accurate forecasts.

Benefits

• 401(k) plan with a generous company match and an automatic retirement contribution.
• Medical, prescription drug, dental, and vision coverage for the employee and eligible dependents.
• Three weeks of paid vacation and paid company holidays.
• Paid sick leave, employee assistance, and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary legal, pet, home, and auto insurance options.
• Birth/adoption and parental leave benefits, as well as adoption assistance.
• Tuition reimbursement.
• Service anniversary recognition and spot performance bonus opportunities.
• Training in technology, processes, and soft skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level