Specialist, Account Manager

Otis Elevator Co.•Baltimore, MD

About The Position

Otis Elevator Company is seeking a highly motivated Specialist, Account Manager to manage territory sales, grow margins, and maintain customer satisfaction in the Madison, Wisconsin territory. The role combines customer relationship management and technical sales consulting, with responsibility for renewing maintenance agreements, identifying repair and business development opportunities, and accurately managing sales opportunities and forecasts. The successful candidate will work closely with customers, Operations, and the branch business development sales team.

Requirements

Ability to work in a highly team-oriented and dynamic environment.
Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Customer-centric approach and a strong desire to achieve customer satisfaction.
Self-motivation and ability to manage multiple simultaneous projects and responsibilities.
Comfort working in a technical environment and using Microsoft-based computer software.
Strong leadership, goal orientation, time management, and organizational skills.
Bachelor’s degree or equivalent work experience.

Nice To Haves

2–4 years of experience in outside sales, or relevant experience in property management or HVAC sales.

Responsibilities

Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; and serve as a technical sales consultant to customers in the assigned territory.
Grow territory sales and margins.
Retain and renew current maintenance agreements by improving customer satisfaction through the MFA program.
Manage and nurture account relationships to drive renewals and repair opportunities.
Conduct sales planners and needs assessments to inform account targeting, including expansion within the existing installed base and renewal efforts.
Assist Operations with resolving customer concerns.
Partner with the branch business development sales team to identify business development opportunities.
Communicate competitive feedback and market dynamics internally to help improve the solution set and refine messaging.
Use Otis sales tools to track opportunities, pipeline, and forecast sales results.
Manage opportunities in the CRM pipeline and provide accurate forecasts.

Benefits

401(k) plan with a generous company match and an automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for the employee and eligible dependents.
Three weeks of paid vacation and paid company holidays.
Paid sick leave, employee assistance, and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance options.
Birth/adoption and parental leave benefits, as well as adoption assistance.
Tuition reimbursement.
Service anniversary recognition and spot performance bonus opportunities.
Training in technology, processes, and soft skills.