Commercial Lines Account Manager (Real Estate, Hospitality, Hotels) - Future Opportunities

Insurance Office of America•Atlanta, VT

1d•$80,000 - $115,000

About The Position

This is a future-opportunities talent-pipeline posting for experienced commercial lines professionals across IOA’s West Coast teams. An immediate opening may not be available; outreach may occur as opportunities arise and may be immediate. Depending on experience, interests, location, and business needs, opportunities may be at the Account Manager or Senior Account Manager level, with book focus that may include generalist, real estate, hospitality, hotels, or apartments. Work mode and location may vary based on business need. Potential roles support commercial insurance accounts through customer service, policy administration, billing, claims, coverage analysis, renewals, and account-team coordination. Compensation varies by opportunity, experience, skills, and geographic location. Listed annual ranges are $80,000–$105,000 for Account Manager and $95,000–$115,000 for Senior Account Manager.

Requirements

Relevant experience within the applicable job family or talent area.
Strong service, collaboration, and relationship-management skills.
Knowledge of core responsibilities, tools, and practices associated with the potential opportunities.
Strong communication, organization, and problem-solving capabilities.
Appropriate education, credentials, licensing, or certifications for the specific opportunity.

Nice To Haves

Depth of relevant experience and technical or functional knowledge.
Experience supporting complex work, clients, projects, or business relationships.
Leadership, client-facing, sales, technical, project, or operational responsibilities.
Experience with Microsoft Office and other systems or tools relevant to the opportunity.
Geographic availability and ability to meet the work-mode expectations of the specific opportunity.

Responsibilities

Maintain technical competence and industry expertise.
Direct daily activities and workflow of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor accounts receivable reports, follow up on delinquent accounts, and collect outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor and maintain activity and suspense items to ensure timely completion.
Communicate frequently and transparently with the account team about workload status and issues.
Deliver excellent service, anticipate client needs, and respond promptly to service requests.
Stay current on company policies and procedures.