Commercial Senior Account Manager/ Account Executive- Future Opportunities

Insurance Office of America•Duluth, GA

1d•$80,000 - $150,000

About The Position

This posting is part of IOA’s talent pipeline for future commercial insurance opportunities. An immediate opening may not be available. Depending on experience, interests, location, and business needs, opportunities may include Senior Account Manager and Account Executive roles, with book focus areas including Construction, Transportation, and Condo/Habitational. Work mode may be remote or hybrid, and location may vary based on business need. Senior Account Managers may lead the account-management team’s daily workflow; handle customer service, policy administration, billing, claims, and coverage analysis; manage expirations and renewals; research clients, prepare submissions, negotiate coverage, and present proposals; monitor delinquent receivables; maintain agency and carrier systems; track activities and deadlines; communicate workload status; and pursue service excellence, policy compliance, and continuous improvement. Account Executives may lead account-team workflow; manage client relationships, meetings, and business opportunities; serve as a communication link between Producers and the account team; manage account activities and policy administration; handle expirations and renewals; research, prepare submissions, and bind coverage; monitor receivables; maintain system data; and ensure timely activity completion, excellent service, compliance, and continuous improvement. Both roles are expected to demonstrate technical competence, sound judgment, integrity, and leadership. IOA welcomes applications from experienced commercial insurance professionals. The organization may contact applicants as relevant opportunities become available or for an introductory conversation. Compensation depends on the specific opportunity, experience, skills, and location. Listed expected annual ranges are $80,000–$125,000 for Senior Account Manager and $95,000–$150,000 for Account Executive.

Requirements

Relevant experience within the applicable job family or talent area.
Strong service, collaboration, and relationship-management skills.
Knowledge of core responsibilities, tools, and practices associated with the potential opportunities.
Strong communication, organization, and problem-solving capabilities.
Appropriate education, credentials, licensing, or certifications based on the specific opportunity.
Experience level and areas of expertise will be considered when matching candidates to opportunities.
Geographic availability and ability to meet the work-mode expectations of the specific opportunity.

Nice To Haves

Depth of relevant experience and technical or functional knowledge.
Experience supporting complex work, clients, projects, or business relationships.
Leadership, client-facing, sales, technical, project, or operational responsibilities.
Experience with Microsoft Office and other systems or tools relevant to the opportunity.

Responsibilities

Maintain technical competence and industry expertise.
Direct the daily activities and workflow of the account management or account team.
Handle customer service requests and manage policy administration, billing, claims, and coverage analysis as applicable.
Manage policy expirations and renewals.
Research clients, gather information, prepare submissions, negotiate coverage, present proposals, and bind coverage as applicable.
Monitor accounts receivable reports and take action to collect delinquent or outstanding balances.
Maintain accurate and complete information in agency management systems and carrier/vendor platforms as applicable.
Monitor activities and suspense items to ensure timely completion.
Communicate workload status and issues with the account team; Account Executives also act as a communication conduit between Producers and the account team.
Manage client relationships, conduct meetings, and close business as applicable to Account Executive opportunities.
Use discretion and judgment to support beneficial outcomes.
Deliver excellent service, anticipate client needs, and respond promptly to requests.
Stay current with company policies and procedures.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership and champion IOA values.