Commercial Lines Account Manager (Pacific Time Zones) - Future Opportunities
About The Position
This posting is a talent-pipeline notice for potential future Account Manager and Senior Account Manager opportunities across IOA’s West Coast teams. An immediate opening may not be available. Work mode, location, and book focus (generalist, construction, and/or entertainment) may vary according to business needs. Candidates may be contacted when a suitable opportunity becomes available or for an introductory conversation. Outreach timing may vary. Potential roles involve maintaining insurance-industry and technical expertise; directing the daily work and workflow of account management teams; handling customer service requests, policy administration, billing, claims, and coverage analysis; managing policy expirations and renewals; researching clients, preparing submissions, negotiating coverages, and presenting proposals; monitoring delinquent accounts and collecting outstanding balances; maintaining agency management systems and carrier/vendor platforms; monitoring activities and suspense items; communicating workload status and issues to the account team; providing responsive, proactive service; and staying current with company policies and procedures. Specific responsibilities and qualifications will vary by opportunity, level, location, focus area, and business need. Compensation depends on the specific opportunity, experience, skills, and location. The stated annual ranges are $80,000–$105,000 for Account Manager and $95,000–$115,000 for Senior Account Manager. IOA describes itself as an equal opportunity employer committed to diversity and an inclusive environment.
Requirements
- Relevant experience within the applicable job family or talent area.
- Strong service, collaboration, and relationship-management skills.
- Knowledge of the core responsibilities, tools, and practices associated with the potential opportunities.
- Strong communication, organization, and problem-solving capabilities.
- Appropriate education, credentials, licensing, or certifications based on the specific opportunity.
Nice To Haves
- Depth of relevant experience and technical or functional knowledge.
- Experience supporting complex work, clients, projects, or business relationships.
- Leadership, client-facing, sales, technical, project, or operational responsibilities.
- Experience with Microsoft Office and other systems or tools relevant to the opportunity.
- Geographic availability and ability to meet the work-mode expectations of the specific opportunity.
Responsibilities
- Maintain technical competence and industry expertise.
- Direct daily activities and workflow of the account management team.
- Handle customer service requests, policy administration, billing, claims, and coverage analysis.
- Manage policy expirations and renewals.
- Conduct client research, prepare submissions, negotiate coverages, and present proposals.
- Monitor reports and act on delinquent accounts, including collecting outstanding balances.
- Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
- Monitor and maintain activity and suspense items to ensure timely completion.
- Communicate frequently and transparently with the account team about workload status and issues.
- Deliver excellent service, anticipate client needs, and respond promptly to service requests.
- Stay updated on company policies and procedures.
Benefits
- Competitive salaries and bonus potential.
- Company-paid health insurance.
- Paid holidays, vacation, and sick time.
- 401(k) with employer match.
- Opportunities for professional growth and career progression.
- A respectful culture that supports work-life balance.
- Commitment to community service.
- Supportive teammates and a rewarding work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
