Commercial Insurance Account Manager Associate/ Account Manager - Future Opportunities
About The Position
This future-opportunities talent-pipeline posting is for experienced Commercial Insurance professionals interested in potential Account Manager Associate or Account Manager positions across IOA teams. The specific opportunity, responsibilities, and work arrangements will depend on the candidate’s experience, interests, location, and business needs. Book focus areas may include General, Construction, and Transportation. Work mode may be remote or hybrid, and location may vary based on business need. Potential responsibilities include maintaining commercial insurance technical expertise; handling customer service, policy administration, billing, claims, and coverage analysis; managing policy expirations and renewals; preparing renewal submissions and proposals; supporting or directing account-team workflow; monitoring receivables and activity; maintaining agency and carrier systems; and communicating with account teams to provide timely, high-quality service. Account Manager Associate opportunities may include additional renewal-process work such as underwriting information gathering, loss run analysis, coverage and pricing negotiation, binding coverage, policy issuance follow-up, and contract review. Account Manager opportunities may include directing the daily activities of the account management team. Candidates are considered for opportunities based on relevant experience, expertise, and fit with the specific opening. Compensation varies by opportunity, experience, skills, and location. This posting does not guarantee an immediate opening; IOA may contact candidates as matching opportunities become available.
Requirements
- Relevant experience within the applicable job family or talent area.
- Strong service, collaboration, and relationship-management skills.
- Knowledge of core responsibilities, tools, and practices associated with the potential opportunities.
- Strong communication, organization, and problem-solving capabilities.
- Appropriate education, credentials, licensing, or certifications based on the specific opportunity.
- Experience level and areas of expertise will be considered when determining fit.
Nice To Haves
- Depth of relevant experience and technical or functional knowledge.
- Experience supporting complex work, clients, projects, or business relationships.
- Leadership, client-facing, sales, technical, project, or operational responsibilities.
- Experience with Microsoft Office and other systems or tools relevant to the opportunity.
- Geographic availability and ability to meet the work-mode expectations of a specific opportunity.
Responsibilities
- Maintain technical competence and industry expertise.
- Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate (Account Manager Associate opportunity).
- Direct daily activities of the account management team (Account Manager opportunity).
- Handle customer service requests, policy administration, billing, claims, and coverage analysis.
- Manage policy expirations and renewals.
- Conduct client research and gather underwriting information as needed.
- Perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance (Account Manager Associate opportunity).
- Prepare renewal submissions, negotiate coverages, and present proposals (Account Manager opportunity).
- Assist in reviewing contracts to ensure proper coverages are included (Account Manager Associate opportunity).
- Monitor reports and take action on delinquent accounts, including collecting outstanding balances.
- Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
- Monitor and maintain activity/suspense to ensure timely completion.
- Communicate frequently and transparently with the account team about workload status and issues.
- Deliver excellent service, anticipate needs, and respond quickly to service requests.
- Stay updated on company policies and procedures.
- Seek and adopt best practices to improve individual and team performance.
- Demonstrate integrity and leadership, championing IOA core values.
- Process tasks accurately and within required timeframes (Account Manager Associate opportunity).
Benefits
- Competitive salaries and bonus potential.
- Company-paid health insurance.
- Paid holidays, vacation, and sick time.
- 401(k) with employer match.
- Opportunities for professional growth and career progression.
- Respectful culture that supports work-life balance.
- Commitment to community service.
- Supportive teammates and a rewarding work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
