Vaccines Account Manager - Raleigh, NC

GSK•Durham, NC

1d•Onsite

About The Position

The Vaccine Account Manager (VAM) owns business-to-business relationships with large and complex healthcare delivery networks, including health systems, state CDC awardees, major health departments, and Federally Qualified Health Centers. Serving as the primary liaison for assigned customers, the VAM engages clinical and non-clinical senior stakeholders to understand their priorities and provide a customized value proposition. The role requires strong customer engagement, knowledge of healthcare contracting and customer decision-making, and the ability to coordinate internal and external stakeholders. The VAM builds strategic customer relationships, navigates organizational and formulary processes, and helps ensure patient access to vaccines. In coordination with field teams, the VAM drives sales growth of GSK’s vaccine portfolio across integrated delivery networks. The position is field-based and covers Raleigh and Durham, North Carolina, among other possible territory locations. Travel may be up to 40%, depending on district size and the successful candidate’s location relative to customers.

Requirements

Bachelor’s degree from an accredited institution.
Previous vaccines sales experience.
A combined minimum of 5 years of experience in pharmaceutical sales, pharmaceutical marketing, payer experience, and/or business development.
Valid driver’s license.
Ability to travel up to 40%, based on specific district size.

Nice To Haves

Master’s degree in business, public health, hospital administration, or a similar field.
Deep knowledge of healthcare industry contracting.
Expertise in the vaccines marketplace, GSK and competitive portfolios, and customers.
Deep knowledge of the health systems business model, organizational structure, stakeholder roles, and decision-making processes, including P&T and formulary processes.
Experience calling on C/D-level stakeholders within large, complex healthcare delivery networks such as IDNs.
Experience providing lateral leadership in a highly matrixed organization.
Advanced business acumen and analytical skills to diagnose opportunities.
Strong communication, presentation, and influencing skills for working with large customers in live and remote settings.
Ability to translate strategy into local business and strategic account plans.
Ability to influence Sales leaders and representatives and mobilize action plans for priority customers.

Responsibilities

Build partnerships with large organized customers, including health systems, public awardees, and FQHCs, and engage key decision-makers such as chief medical officers, pharmacy directors, infectious disease specialists, and P&T committee members.
Identify customer objectives and determine how vaccination efforts can support them.
Develop customer-specific and area business plans, including stakeholder mapping, budget cycles, formulary timelines, and business reviews.
Navigate customer organizations to identify clinical, operational, and financial influencers and advance vaccine access, formulary status, policies, protocols, stocking, and pull-through.
Work with public-sector decision-makers to advance immunization efforts, address local policy shifts, and represent customer needs to field and headquarters leadership.
Manage key accounts through business reviews, contract performance discussions, educational programs, customer meetings, and medical conferences.
Achieve or exceed customer-specific targets for volume, immunization rates, market share, and annual vaccine portfolio sales.
Define customer-specific objectives and good selling outcomes, with key performance indicators for success.
Support contracting processes in partnership with Contracting Specialists.
Use consultative selling to position vaccines as a leading intervention.
Coordinate Vaccine Business Unit needs and objectives with Sales leadership and local Sales teams serving customer networks.
Support vaccination programs across channels, including retail pharmacy referrals, adjudication support, and use of digital platforms where appropriate.
Partner with Contracting Specialists, OPAS/HSDs, Medical Affairs, Marketing, and other internal teams to provide relevant resources and communicate the clinical, economic, and operational value of vaccines compliantly.
Collaborate with Market Access to address coverage, reimbursement, and contracting challenges.
Build expertise in vaccines, disease states, immunization guidelines, and the competitive landscape.
Provide evidence-based clinical education to healthcare professionals on vaccine efficacy, safety profiles, and administration protocols.
Stay current with CDC guidelines, medical society recommendations, and health quality metrics.
Analyze account performance, market trends, competitive activity, and formulary landscape to identify growth opportunities.
Provide internal stakeholders with market feedback on positioning and pricing.
Maintain detailed customer interaction and activity records in CRM systems.
Complete required training programs, certifications, and compliance modules.
Ensure promotional activities comply with pharmaceutical regulations and company policies.