Field Account Manager, Redi Carpet (Raleigh, NC)

HD Supply•Raleigh, NC

About The Position

The Field Account Manager exceeds sales and profit targets in a designated territory by implementing sales and marketing programs and establishing short- and long-term sales strategies. The role drives growth by securing profitable new accounts through industry research, networking, and proactive prospecting. It requires consistent operation of a company or personal vehicle for more than 50% of the average work week. The company will run a Motor Vehicle Record report, and an acceptable MVR is required. The position manages sales and customer retention initiatives, plans and reports sales activities, and applies competitive pricing tactics. It builds customer relationships through face-to-face visits, promotes value-added solutions, and uses Salesforce and related reporting to identify territory growth opportunities. The role also collaborates with inside sales and reviews customer accounts to address underperformance. The work is primarily in a comfortable indoor environment, with most time spent sitting and frequent opportunities to move around. Rarely, the role may require moving or lifting light articles. Overnight travel is typically less than 10% of the time. HD Supply states its commitment to equity, respect, and advocacy for every associate, and provides equal employment opportunity to qualified applicants.

Requirements

Typically requires a BS/BA in a related discipline and generally 5–8 years of experience in a related field, or an MS/MA and generally 3–5 years of experience in a related field.
An acceptable Motor Vehicle Record (MVR) is required.
Must operate a company vehicle or personal vehicle consistently for more than 50% of the average work week.
Certification is required in some areas.

Nice To Haves

Bachelor’s degree in business administration or a related field.
Business-to-Business sales experience, including consultative or solution-based selling techniques.
Proficiency with Salesforce.

Responsibilities

Manage sales and customer retention initiatives to improve sales performance, profitability, and customer satisfaction.
Plan, forecast, and report sales activities and competitive pricing tactics.
Develop a strategic sales call schedule and conduct face-to-face customer visits to identify opportunities, increase revenue, promote value-added solutions, and address objections and adversities.
Develop and maintain a pipeline of qualified accounts using a company-designated customer relationship management tool, meeting or exceeding sales and margin plans.
Pursue new accounts through effective cold-calling strategies and other prospecting to grow the territory.
Implement approved sales strategies and maintain industry-specific product knowledge and understanding of specialized services to support client accounts.
Use Salesforce reporting and data analysis to identify territory sales and revenue growth opportunities.
Review the customer portfolio and take action on underperforming accounts.
Collaborate with inside sales to support business growth and development.
May oversee projects and assignments, including planning, assigning, monitoring, and reviewing work, and contribute to employees' professional development.