Field Account Manager, Redi Carpet (Charleston, SC)

HD Supply•Summerville, SC

About The Position

The Field Account Manager owns and grows a designated territory in the Charleston area by exceeding sales and profit targets, building relationships with property managers, owners, and multifamily partners, and delivering strong customer service. The role develops new business through industry research, networking, and proactive prospecting, while implementing sales and marketing programs and short- and long-term sales strategies. The position oversees sales planning, forecasting, reporting, and competitive pricing tactics. It uses face-to-face customer visits, Salesforce data, and a managed account pipeline to identify growth opportunities, improve retention, and meet sales and margin goals. The role requires consistent operation of a company or personal vehicle for more than 50% of the average work week. Selected candidates will be subject to a Motor Vehicle Record report and must have an acceptable record.

Requirements

Typically requires a bachelor's degree in a related discipline; alternatively, a master's degree and generally 3–5 years of related experience.
Typically requires 5–8 years of experience in a related field with a bachelor's degree.
Must have an acceptable Motor Vehicle Record report.
Must operate a company or personal vehicle consistently for more than 50% of the average work week.

Nice To Haves

Bachelor’s degree in business administration or a related field.
Business-to-business sales experience, including consultative or solution-based selling techniques.
Proficiency with Salesforce.

Responsibilities

Manage sales and customer retention initiatives to improve sales performance, profitability, and customer satisfaction.
Plan, forecast, and report sales activities and competitive pricing tactics.
Create a strategic sales call schedule and conduct face-to-face customer visits to identify opportunities and promote value-added solutions.
Navigate customer objections and challenges to increase sales revenue.
Develop and maintain a pipeline of qualified accounts using the company-designated customer relationship management tool, meeting or exceeding sales and margin plans.
Pursue new accounts through effective cold calling and other prospecting strategies to grow the territory.
Implement approved sales strategies and maintain industry-specific product and specialized-service knowledge.
Use Salesforce reporting and data analysis to identify territory sales and revenue growth opportunities.
Review the customer portfolio and take action on underperforming accounts.
Collaborate with inside sales to support business growth and development.