Field Account Manager, Redi Carpet (Greater Los Angeles Area)

HD Supply•Ontario, CA

About The Position

The Field Account Manager exceeds sales and profit targets in a designated territory by implementing sales and marketing programs and establishing short- and long-term sales strategies. The role drives growth by securing profitable new accounts through industry research, networking, and proactive prospecting. It manages sales and customer retention initiatives, plans and reports on sales activity and competitive pricing, and builds customer relationships through scheduled face-to-face visits and promotion of value-added solutions. The manager develops and maintains a pipeline of qualified accounts, pursues new business through cold calling, uses Salesforce reporting and analysis to identify growth opportunities, reviews underperforming accounts, and collaborates with inside sales. The position involves operating a company or personal vehicle consistently for more than 50% of the average work week. If selected, the candidate must pass an acceptable Motor Vehicle Record check. The work is generally in a comfortable indoor setting, with most time spent sitting and occasional movement or lifting of light articles. Overnight travel is typically less than 10% of the time. The role independently handles assignments, solves complex problems, and makes decisions that may involve uncertainty or incomplete information. It may oversee projects and assignments and contribute to employees’ professional development, but it has no hiring or firing authority.

Requirements

Typically requires a bachelor’s degree in a related discipline; alternatively, a master’s degree may be combined with the stated experience range.
Typically requires 5–8 years of experience in a related field with a bachelor’s degree, or 3–5 years with a master’s degree.
Certification is required in some areas.
Must have an acceptable Motor Vehicle Record.
Must operate a company or personal vehicle consistently more than 50% of the average work week.

Nice To Haves

Bachelor’s degree in business administration or a related field.
Business-to-business sales experience, including consultative or solution-based selling techniques.
Proficiency with Salesforce.

Responsibilities

Manage sales and customer retention initiatives to improve sales performance, profitability, and customer satisfaction.
Plan, forecast, and report sales activities and competitive pricing tactics.
Develop a strategic sales call schedule and conduct face-to-face customer visits to identify opportunities and increase revenue through value-added solutions.
Navigate customer objections and adversities during sales engagements.
Build and maintain a pipeline of qualified accounts to meet or exceed sales and margin plans using the designated customer relationship management tool.
Pursue new accounts through effective cold-calling strategies and other proactive prospecting.
Implement approved sales strategies to achieve targets and develop customer relationships.
Maintain industry-specific product knowledge and understanding of specialized services to serve client accounts.
Use Salesforce reporting and data analysis to identify territory sales and revenue growth opportunities.
Review the customer portfolio and take action on underperforming accounts.
Collaborate with inside sales to support business growth and development.
May plan, assign, monitor, and review projects and assignments, and contribute to employees’ professional development.