Associate Account Manager, Commercial Employer Market Account Team Support - Express Scripts - Hybrid

The Cigna Group • Normandy, MO

1d • Hybrid

About The Position

The Associate Account Manager (AAM) provides operational and data-focused support to account teams serving assigned clients and coalitions. The role manages reporting requests, submits and monitors operational cases and service tickets, supports client-access requests, researches account-specific issues, and handles work received through assigned shared mailboxes. It uses multiple systems, tools, and data sources to complete operational deliverables, identify service trends, support issue resolution, and respond to account-team and business needs.

The AAM may provide direct client support when appropriate, but primarily supports account teams through operational execution, reporting, research, systems navigation, and issue resolution. The role collaborates with Account Managers, Account Executives, Clinical Account Executives, and internal operational partners to service the book of business. Key performance measures include operational execution, accuracy, follow-through, and account-team and client satisfaction.

The position is part of the Sales and Account Management team within the Commercial Division. It may be filled to align with any Cigna/Evernorth multifunction office location and is listed as hybrid. If working from home occasionally or permanently, an internet connection through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload is required.

Requirements

• Bachelor’s degree in a related field or at least 2 years of relevant experience.
• Strong technology skills, including Microsoft Excel, Outlook, Word, and PowerPoint, and ability to quickly learn new systems, tools, processes, and account-specific requirements.
• Strong analytical and problem-solving skills, including the ability to research unfamiliar issues, identify improvement opportunities, and recommend practical solutions.
• Excellent verbal and written communication skills and ability to communicate effectively with account teams, internal partners, and clients when appropriate.
• Self-driven and accountable, with initiative and follow-through to identify next steps, manage multiple priorities, meet deadlines, and drive work to completion.
• Comfort working with ambiguity, changing priorities, and complex or unexpected challenges while remaining organized and solution-focused.
• Ability to collaborate cross-functionally, coordinate deliverables across multiple stakeholders, and proactively communicate or escalate risks and barriers.
• Curiosity and commitment to continuous development, including willingness to expand skills, learn new areas of the business, and take on increasingly complex or unfamiliar responsibilities.

Nice To Haves

• Knowledge of the healthcare and PBM industry.
• Strong commitment to account-team and client satisfaction and overall book-of-business success.

Responsibilities

• Manage day-to-day account-team and client requests and provide direct client support when appropriate.
• Own assigned operational deliverables and ensure their accuracy, quality, timely completion, and appropriate follow-through.
• Monitor service trends, risks, and operational concerns; recommend practical solutions, process improvements, or workflow efficiencies.
• Manage standard, recurring, non-standard, and ad hoc reporting requests and ensure accurate, quality, and timely delivery.
• Submit, monitor, and follow through on operational cases, service requests, and tickets; partner with internal teams to obtain resolution and escalate barriers as appropriate.
• Manage work received through assigned shared mailboxes by triaging requests, organizing follow-up, monitoring outstanding items, and driving work to completion.
• Research and resolve operational requests involving areas such as billing, rebates, client access, file feeds, eligibility, compliance reporting, and other account-specific service needs using multiple systems, tools, and internal resources.
• Collaborate with account teams and internal partners to resolve issues, coordinate deliverables, support ad hoc projects and evolving business needs, and escalate risks when appropriate.
• Provide cross-coverage across assigned accounts and shared mailboxes while adapting to changing workload and maintaining service quality and timely follow-through.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level