Sr. Account Executive - Express Scripts - ENCORE

Cigna Healthcare•Missouri Work at Home, MO

About The Position

The Sr. Account Executive manages relationships with existing commercial clients, owns client relationships, develops long-term account strategies, and leads efforts to meet immediate client needs. The role identifies upsell and expansion opportunities and incorporates them into annual strategic plans. It also supports client retention, corporate strategic goals for the client base, and overall customer satisfaction. The position requires strong relationship-building skills, a drive to exceed solution sales targets, the ability to deliver results in a fast-paced environment, and a commitment to serving clients and their members. The role is open only to retirees of The Cigna Group. If working from home occasionally or permanently, the internet connection must be through a cable broadband or fiber optic provider with speeds of at least 10 Mbps download and 5 Mbps upload. Travel may be required as needed to meet goals, approximately 25%.

Requirements

Bachelor’s degree in a related field, or 14+ years of experience, or a master’s degree with 6+ years of relevant experience.
Experience working with consultants.
Strong PC skills, including Microsoft Word, Excel, and PowerPoint.
Working knowledge of financials.
Strong project management skills.
Superior verbal, written communication, and presentation skills.
Ability to negotiate, lead others, organize, analyze, and interpret information.
Ability to travel as needed to meet goals, approximately 25%.
The role is open to retirees of The Cigna Group only.

Responsibilities

Manage and strengthen client relationships and ensure satisfaction levels are met.
Manage client renewals, upsells, and expansions, and meet client retention targets.
Direct the activities of the internal Account Management team and extended team members in support of client strategic objectives and escalated service issues.
Develop client-specific strategic plans and monitor and adjust them as necessary.
Deliver recurring client business reviews annually and quarterly.
Serve as account strategist for assigned accounts, internally and externally.
Identify opportunities for upsells, expansions, and revenue growth.
Interface directly with assigned clients and groups quarterly or more frequently as needed.
Serve as the face of Express Scripts through ongoing client communication to maintain and grow relationships and ensure client retention.
Complete special projects and task forces as assigned.