Pharmacy Operation Administrative Coordinator - Express Scripts

Cigna Healthcare•Whitestown, IN

1d•Onsite

About The Position

The Pharmacy Operation Administrative Coordinator supports pharmacy operations teams and Supervisors while also working in production areas as needed. The role partners with internal customers, coordinates projects that support production goals, advocates for production-floor employees, and assists supervisors with follow-up, coaching, and administrative work. The position works with limited supervision and must stay trained and current in at least one back-end pharmacy production area. The role has two primary functions: supporting production employees and operational needs, and providing administrative coordination for Operations Supervisors. Production support may include working in the Warehouse, Packing, or Bulk and Prep areas; replenishing supplies; assisting with communication, projects, workload distribution, and workflow; and supporting higher production needs during busy periods such as 1-1 readiness and holidays. Administrative support includes coordinating meetings and projects, tracking supervisor tasks, preparing reports, and maintaining consistent communications across all three shifts. The position is 100% onsite in Whitestown, Indiana, with a Monday–Friday schedule from 2:30 p.m. to 11:00 p.m.

Requirements

Must be trained and remain current in at least one back-end pharmacy area.
Project coordination skills.
Good judgment and problem-solving skills, with the highest levels of confidentiality and integrity.
Excellent written communication and interpersonal skills.
Ability to manage deadlines and prioritize work.
Ability to anticipate future needs and act proactively.
Comfort operating in a fast-paced environment.
Self-starter with excellent organizational skills and the ability to work independently, remain focused, execute work with minimal supervision, and multitask effectively.

Nice To Haves

Experience with Outlook Scheduling, Excel, and Word.

Responsibilities

Work in assigned production areas according to operational needs and current training.
Provide peer support to production-floor employees and escalate work requests and support needs.
Support efficient management of operational programs, including Cigna Standout Recognition, COVID audits, New Hire Orientation, shift crossover, Safety, and the Flex Program.
Prepare reports for Supervisors in a timely manner and collaborate with RMG partners.
Schedule and coordinate ad hoc and recurring Supervisor meetings, interviews, and team huddles; set reminders for follow-ups and due dates in Outlook calendars.
Post approved communications throughout Operations, monitor them, and remove outdated postings to maintain consistent messaging.
Post overtime sign-up requests consistently across departments and shifts, compile information from postings for management, and potentially attend overtime planning meetings.
Track Supervisor tasks and provide reminders, including tasks involving shift differential changes, new-hire calls, interview support, and shift preference forms.
Submit Real Estate, IT, and supply requests as needed to support pharmacy operations.
Assist with supply distribution and copying.
Collect training and CTL completion records and maintain cross-training data consistently across all three shifts.
Assist with engagement activities.
Replenish production supplies, support communication between teams, and work on projects such as Kan Ban rollouts and inventories.
Assist with workload and workflow distribution, including resource allocation between teams when needed.
Provide administrative support to all Supervisors on shift and coordinate daily with other Operations Representatives to ensure consistent information and support across shifts.
Remain trained and current in at least one production area and work in production as needed.