Operations Senior Supervisor, Fulfillment - Express Scripts

Cigna Group•Saint Louis, MO

3d•Onsite

About The Position

The Operations Senior Supervisor oversees the day-to-day operations of a team of technicians, managing productivity and performance standards, directing workflow and project assignments, and working to meet or exceed daily production goals. This role hires, trains, and evaluates front-line team members and ensures adherence to employment policies and corporate values. In collaboration with Pharmacy senior leadership, the supervisor establishes team and site standards, operational processes, procedures, and work plans, and identifies operational improvements. The supervisor monitors employee safety and compliance with quality, service, and production standards; prescription turnaround times; and costs in relation to cost-to-fill goals. The role addresses staff concerns and operational, system, customer service, quality, and professional issues; works in production when needed; and implements improvements to internal and external customer service. The supervisor analyzes pharmacy operations and efficiencies, escalates complex issues, represents pharmacy operations in cross-functional meetings and projects, and completes other assigned tasks. The position is located at 4600 North Hanley Road, St. Louis, Missouri, and requires a mid-shift schedule. A flexible schedule may be needed during peak times. The employer describes Evernorth Health Services as a division of The Cigna Group that develops pharmacy, care, and benefit solutions.

Requirements

High school diploma or GED.
Relevant operations experience, such as pharmacy, warehouse, distribution, production, manufacturing, or engineering.
Must be eligible to maintain a pharmacy technician license issued through the Missouri State Board of Pharmacy throughout the time in the position.
Demonstrated leadership skills and the ability to develop, train, and coach less experienced team members.
Knowledge of lean or process improvement methodologies.
Excellent oral and written communication skills.
Ability to adapt in a dynamic work environment and make independent decisions.
Advanced problem-solving skills and ability to collaborate with other departments to resolve complex issues with innovative solutions.
Willingness to work a flexible schedule during peak times.
General PC knowledge, including Microsoft Office, the Internet, and email.

Nice To Haves

BA/BS degree preferred.
Supervisory experience preferred.

Responsibilities

Develop, track, and monitor employee safety and compliance with quality, service, and production standards.
Monitor prescription turnaround time to meet internal standards and client performance guarantees.
Assist Pharmacy senior leadership in monitoring costs and meeting cost-to-fill goals.
Address staff concerns and day-to-day operational, system, customer service, quality, and professional issues.
Work in production as needed.
Implement programs and process improvements to enhance internal and external customer service.
Work with Pharmacy senior leadership to analyze pharmacy operations and overall efficiencies.
Serve as an escalation point for issues requiring a higher degree of expertise or discretion.
Represent pharmacy operations in cross-functional meetings and projects.
Complete other special projects and tasks as assigned.
Monitor unit operations and assist or direct subordinates as required.
Ensure projects are completed on schedule and follow established procedures and schedules.
Hire, train, and evaluate front-line team members and support adherence to employment policies and corporate values.