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Customer Sales & Service Representative

1100 Applied Industrial Technologies, Inc.•Pocatello, ID
•Onsite

About The Position

Applied Industrial Technologies is hiring a full-time Customer Sales & Service Representative in Pocatello, Idaho. This onsite role provides professional, timely support to the sales team and customers at a service center. The representative partners with customers and an Account Manager to identify products and services, address customer needs, and build positive ongoing business relationships. The role involves customer inquiries, quotes, order processing, expediting and returns, sourcing parts, assisting with sales generation, and helping in the stockroom or delivering orders as needed. The company describes its culture as friendly, inclusive, team-oriented, and supportive of career advancement, professional development, and training. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position is expected to be performed onsite and is not eligible for relocation benefits.

Requirements

  • At least 1 year of customer service or inside sales experience.
  • Attention to detail and accuracy, with the ability to multitask.
  • Written and verbal communication skills, including English grammar.
  • High school diploma or equivalent.
  • Ability to lift up to 50 lbs.
  • Valid driver's license and clean driving record (MVR).
  • Must be authorized to work in the United States; work visa sponsorship is not available.
  • Basic computer skills, including Excel.

Nice To Haves

  • Experience in industrial distribution or a parts counter environment.
  • Knowledge of hydraulics, bearings, or power transmission.
  • Mechanical aptitude.

Responsibilities

  • Provide professional and timely support to the sales team and customers.
  • Partner with customers and the Account Manager to find products and services, solve customer needs, and build ongoing positive business relationships.
  • Respond to customer inquiries and prepare quotes.
  • Process orders and handle expediting and returns.
  • Source parts.
  • Assist in generating sales.
  • Help in the stockroom as needed.
  • Deliver orders to customers as needed.

Benefits

  • Competitive hourly pay.
  • Monthly, quarterly, and annual bonus opportunities.
  • 401(k) with company match.
  • Insurance.
  • Time off.
  • Tuition reimbursement.
  • Employee assistance.
  • Career paths in sales, operations, or management.
  • Professional development and training.
  • Great work/life balance.

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