Customer Sales & Service Representative
About The Position
Applied Industrial Technologies is hiring a full-time Customer Sales & Service Representative in Pocatello, Idaho. This onsite role supports the sales team and customers by providing professional, timely service and helping customers find products and services, solve needs, and build ongoing business relationships. The representative works with customers and an Account Manager in a fast-paced team environment. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role includes responding to customer inquiries, preparing quotes, processing orders, expediting orders and handling returns, sourcing parts, assisting with sales generation, and helping in the stockroom or delivering orders when needed. Candidates need customer service or inside sales experience, strong attention to detail and communication skills, basic computer skills including Excel, and the ability to lift up to 50 pounds. A valid driver's license and clean driving record are also required. Industrial distribution or parts-counter experience, hydraulic, bearing, or power transmission knowledge, and mechanical aptitude are advantageous. Applied Industrial Technologies describes its culture as friendly, inclusive, team-oriented, and supportive of career advancement. The company offers career paths in sales, operations, and management, along with professional development and training. The position is not eligible for relocation benefits and is expected to be performed onsite.
Requirements
- At least 1 year of customer service or inside sales experience.
- Attention to detail and accuracy, with the ability to multitask.
- Written and verbal communication skills, including English grammar.
- High school diploma or equivalent.
- Ability to lift up to 50 pounds.
- Valid driver's license and clean motor vehicle record.
- Basic computer skills, including Excel.
- Must be authorized to work in the United States; work visa sponsorship is not available.
Nice To Haves
- Industrial distribution or parts-counter experience.
- Knowledge of hydraulics, bearings, or power transmission.
- Mechanical aptitude.
Responsibilities
- Provide professional and timely support to the sales team and customers.
- Partner with customers and the Account Manager to identify products and services, address customer needs, and build positive ongoing business relationships.
- Respond to customer inquiries and prepare quotes.
- Process orders, expedite orders, and handle returns.
- Source parts.
- Assist in generating sales.
- Help in the stockroom as needed.
- Deliver orders to customers as needed.
Benefits
- Competitive hourly pay.
- Monthly, quarterly, and annual bonus opportunities.
- 401(k) with company match.
- Insurance.
- Time off.
- Tuition reimbursement.
- Employee assistance.
- Career paths in sales, operations, or management.
- Professional development and training.
- Great work/life balance.
- Team-oriented company culture.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
