Customer Sales & Service Representative
About The Position
The Customer Sales & Service Representative assists customers with industrial parts and solutions by phone and in person. The role involves understanding customer needs, researching products, recommending appropriate parts after training, and building lasting customer relationships through ongoing contact and consultation. Representatives help customers resolve problems, including equipment breakdowns, and may use mechanical aptitude to address customer issues or troublesome processes. The position also supports sales goals and customer satisfaction by processing quotes and orders and providing post-order service. No industrial distribution background is required; training is provided. The role offers a potential starting point for future sales or management careers.
Requirements
- Six months of customer service experience preferred.
- Strong verbal, written, and telephone communication skills, including English grammar.
- Ability and desire to learn new systems and processes quickly.
- Basic knowledge of Microsoft Office, specifically Outlook and Excel, and comfort using Google search.
- High school diploma or equivalent.
- Valid driver’s license and a clean motor vehicle record.
- Attention to detail and accuracy, ability to multitask and prioritize, a sense of urgency, and a sense of humor.
- Ability to lift up to 50 pounds.
- Self-motivation and a desire to exceed expectations.
- Interpersonal skills and ability to establish rapport and build relationships with a wide variety of customers.
Nice To Haves
- Six months of customer service experience.
- SAP or ERP experience.
- Some knowledge of industrial distribution products and hydraulics.
Responsibilities
- Assist customers by phone and in person at the facility.
- Clarify customers’ needs and research potential solutions.
- Recommend parts to customers after gaining product knowledge.
- Work toward or exceed monthly sales goals while increasing customer satisfaction.
- Process quotes and orders and provide post-order service.
- Build ongoing business relationships with customers through repeated contact and consultation.
- Use mechanical aptitude, when appropriate, to help resolve customer problems or process issues.
Benefits
- Base salary and performance-based bonus opportunities.
- Health, vision, and dental coverage.
- 401(k) with company match.
- Paid vacation, sick time, and company holidays.
- Tuition reimbursement.
- Personalized training and development program.
- Career development and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
