Customer Service & Sales Representative

Shentel•Charlottesville, VA

3d•$42,000 - $60,000•Remote

About The Position

Shenandoah Telecommunications Company (Shentel) provides high-speed internet and other telecommunications services to customers in rural communities and towns across the Mid-Atlantic. The Customer Service & Sales Representative is the first point of contact for customers, helping resolve problems, answer questions, and identify opportunities to provide additional value. The role combines customer service and sales and can directly affect customer experience and earning potential. This is a remote position within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio. Employees need a dedicated private workspace and high-speed wired internet; Wi-Fi-only and satellite connections are not accepted. Shentel provides equipment and paid training, for which full attendance is required. The regular schedule is Monday through Friday, 10:30 a.m. to 7:00 p.m. Employees are required to work approximately every fourth Saturday, 8:30 a.m. to 5:00 p.m., and receive a day off during that same week. Monthly overtime is required, with additional overtime opportunities. Schedules are provided in advance. Base pay is $15 or more per hour, with commission opportunities and multipliers. Estimated total annual earnings are $42,000–$60,000 or more; top performers earn around $80,000–$100,000 annually. Shentel describes its culture as supportive and offers opportunities to grow into advanced roles. The company is an equal opportunity employer and provides a drug-free workplace.

Requirements

At least 1 year of customer service or call center experience.
Strong communication and problem-solving skills.
Ability to navigate multiple systems and handle high call volume.
Comfort identifying sales opportunities while supporting customers.
Self-motivated and able to work independently.
Dedicated, private workspace for remote work.
High-speed wired internet; Wi-Fi-only and satellite connections are not accepted.
Full attendance during paid training.

Responsibilities

Serve as the first point of contact for customers.
Help customers resolve problems and answer questions.
Identify sales opportunities and additional ways to deliver value while supporting customers.
Navigate multiple systems and handle a high volume of calls.