Customer Sales & Service Representative

Hajoca Corporation•College Station, TX

5d•Onsite

About The Position

Hajoca Corporation is hiring a Customer Sales & Service Representative for Hughes Supply at its College Station, Texas location. The role focuses on meeting sales targets, processing customer orders and bids, assisting customers at the Profit Center, and building long-term customer relationships. The representative also supports other sales and Profit Center activities, including helping coworkers answer calls, stock merchandise, and pull delivery orders. The position requires timely resolution of customer concerns and communication about potential customer credit risks. The company describes its Profit Centers as decentralized local businesses that include a warehouse, counter, sales office, and sometimes a showroom.

Requirements

At least one year of experience in customer service or sales.
Valid driver's license.
Effectively use Microsoft Office software, including Outlook, Word, and Excel, for communication, sales plans, call reports, customer contact files, and customer data analysis.
Strong customer service, telephone and verbal communication, and listening skills.
Build relationships and trust with customers and vendors through open, interactive communication.
Ask questions to understand customer needs, overcome objections with profitable solutions, explain value-added services, ask for orders, and close sales.
Build positive working relationships and teamwork with coworkers.
Ability to learn and operate computer systems used to process orders and warehouse material-handling equipment.
Ability to read, write, speak, and understand English.
Ability to perform arithmetic with whole numbers, common fractions, and decimals.

Nice To Haves

Contractor sales experience.
Spanish-speaking skills.
General knowledge of products sold within the Profit Center.
Product knowledge to answer customer questions and identify upselling or cross-selling opportunities.

Responsibilities

Meet or exceed sales targets established by the manager.
Work with the Profit Center Manager to establish revenue and margin targets.
Accurately process sales orders and bids from telephone and in-person transactions.
Assist customers picking up orders at the Profit Center.
Grow sales with existing customers and serve as a trusted advisor.
Generate sales leads that develop into new customers.
Identify opportunities for value-added services and explain the company's solutions.
Investigate and resolve customer problems, pricing deductions, and material returns in a timely manner and in accordance with company policy; follow up to ensure resolution and customer satisfaction.
Support sales and other Profit Center activities as part of the Profit Center team.
Assist coworkers in serving customers, including answering incoming calls, stocking warehouse merchandise, and pulling orders for delivery.
Communicate changes in a customer's business that may create credit risk to the Profit Center Manager and Credit Manager.
Complete assigned safety and compliance training.
Perform other reasonably related duties as assigned by the immediate supervisor or other management.

Benefits

Competitive starting wage.
Profit-Sharing Program offering team members an opportunity to earn an annual share of profits.
Medical, dental, vision, and prescription coverage for full-time team members working 30 or more hours per week.
Accident, Hospital Indemnity, and critical care coverage for full-time team members working 30 or more hours per week.
Life insurance and Long Term Disability for full-time team members working 30 or more hours per week.
Pre-tax accounts for healthcare, dependent care, and commuter benefits for full-time team members working 30 or more hours per week.
Paid vacation, holidays, and sick time for full-time team members working 30 or more hours per week; sick time is also offered to part-time team members as required by state law.
Paid pregnancy and parental leave for full-time team members working 30 or more hours per week.
Paid day of community service for full-time team members working 30 or more hours per week.
401(k) for full-time and part-time team members.
Retirement cash account with company contributions for full-time and part-time team members.
Targeted training programs focused on personal and professional growth for full-time and part-time team members.
Company wellness program for full-time and part-time team members.
Employee discounts for full-time and part-time team members.
College tuition benefits for full-time and part-time team members.