Customer Sales & Service Representative

Hajoca•College Station, TX

About The Position

The Customer Sales & Service Representative provides customer service and sales support through telephone and in-person transactions at a Profit Center. The role is responsible for meeting sales targets, developing customer relationships, processing orders and bids, identifying opportunities to grow sales, and helping resolve customer concerns. The representative also supports other Profit Center activities, including assisting co-workers with customer calls, merchandise stocking, and order pulling for delivery.

Requirements

At least one year of experience in customer service or sales.
Valid driver’s license.
Effectively use Microsoft Office software, including Outlook, Word, and Excel, for email, weekly sales plans, call reports, customer contact files, and customer data analysis.
Strong customer service, telephone and verbal communication, and listening skills.
Demonstrate product knowledge to answer customer questions and identify upselling or cross-selling opportunities.
Build influential, trusting relationships with customers and vendors through open and interactive communication.
Ask questions to understand customer needs, overcome objections with profitable recommendations, explain value-added services, ask for orders, and close sales.
Build positive working relationships and encourage teamwork with co-workers.
Learn and operate computer systems used to process orders.
Learn to operate warehouse material-handling equipment.
Read, write, speak, and understand English.
Perform basic arithmetic using whole numbers, common fractions, and decimals.

Nice To Haves

Contractor sales experience.
Spanish-speaking skills.
General knowledge of products sold within the Profit Center.

Responsibilities

Meet or exceed sales targets established by the manager.
Work with the Profit Center Manager to establish revenue and margin targets.
Accurately process sales orders and bids from telephone and in-person transactions.
Assist customers picking up orders at the Profit Center.
Grow sales with existing customers and build trusted-advisor relationships.
Generate sales leads that develop into new customers.
Identify opportunities for value-added services and explain company solutions.
Investigate and resolve customer problems, pricing deductions, and material returns in accordance with company policy; follow up to ensure resolution and customer satisfaction.
Support sales and other Profit Center activities as part of the Profit Center team.
Assist co-workers in serving customers, answering incoming calls, stocking warehouse merchandise, and pulling orders for delivery.
Communicate customer business changes that may pose credit risk to the Profit Center Manager and Credit Manager.
Complete assigned safety and compliance training.
Perform other reasonably related duties as assigned by the immediate supervisor or other management.